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Archive for Real Estate

Realtors – How to Know What Your Clients REALLY Want

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Tuesday, July 10th, 2012

How many times have you thought you were about to close on a sale, only to have your client back off at the last moment? How often have you spent hours looking for the perfect home for one of your clients and found them not interested when they viewed it?

What your clients are telling you and what they are really saying to you are often two different things. Figuring out what they really want and need versus what they tell you they need can make the difference between selling a home and ‘almost’ selling it.

The first question to ask your client is what is it about their present home that no longer works for them. Why are they looking for another home? What is it about the present time and their present circumstances that makes them want to purchase now?

Ask them how long they have been planning to purchase a new home. Are they in a hurry or at this point, are they just house shopping in general and getting a feel for the market?

If your clients confirm that this is the perfect time for their move, listen to the reasons they give you. Ask them what benefits they are looking for by moving e.g. proximity to schools, shopping, transportation, restaurants, etc. Take notes on the important points and listen to how your clients describe the home they are seeking as it’s the way they describe their perfect home that will give you the clues to the property they will end up purchasing.

What feeling are they looking for in their new home? All potential buyers are looking for a home and property that will make them feel good! Deep inside each and every one of them is a long history of previous experiences that will affect their decision on their final purchase. All buyers have desires and hopes for their new home. Watch their faces as they view the properties you show them. This will give you a good idea of whether or not the homes you have picked out for them to view are really something they would be interested in. Always keep in mind what neighbourhood will make your clients happy and has the most to offer them.

Have a conversation with your clients. Get to know them on a more personal level. Put yourself in their place and listen to what they are really saying. And also what they are not saying! This way you will have a feel for the ideal home that they will fall in love with.

Your job is to help make someone’s dream come true. After all, that is what you’re selling!

Chris Draper

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© 2012 DemGen All Rights Reserved.

image courtesy of ryan.grEEneye

Categories : Real Estate
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Real Estate and My Virtual Life

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Thursday, May 24th, 2012

Hello everyone!  My name is Kimberley, and I am DemGen’s Expert of the Month for May.
With this being my final blog of the month, I wanted to circle back to my Real Estate expertise, my personal background, and explain how I am collaborating with DemGen to bring my industry experience into a format partnered with their qualified Virtual Assistant’s, which offers RE Administrative services to the entire Real Estate industry. (Agents, Brokers, and Brokerages).
First, my specific Real Estate background:
1) I am a licensed (and part-time practicing) Broker in Real Estate in Simcoe County;
2) I have been a member of both the Barrie Real Estate Board, as well as the Toronto Real Estate Board (aka TREB);
3) I work as an independent contractor for DemGen, as the Project Manager for DemGen’s newest niche-market “Real Estate Administration”.
4) I am currently working on completing my PREA Certification (Professional Real Estate Assistant Training & Certification).  I am 75% completed, and I’m happy to say am working towards graduating with a 100% average.  I will be using this certification to further educate our Real Estate Virtual Assistants on the nuances of our special industry, and as it pertains to supporting RE Salespeople.

The world of Real Estate is essentially, in my opinion, an entrepreneurial world, the very same as DemGen (our company) is, as well as the independent contractor “experts” we have on board with us.  My career with DemGen is a perfect blend of my more recent experience in Real Estate, and my extensive past background in Corporate Executive Assistance.  (Before moving into Real Estate, I held top-level Executive Assistant positions for 12+ years.
The one thing that I have witnessed in my years in Real Estate is that it is uniquely a trade where one must wear many, many, many, many, many hats.    And the reality being, not many of us (if any of us), can boast that we are excellent at every single aspect it takes to run a successful business.   I have learned that is nothing to be ashamed of, and in fact, recognizing it early is a very critical step in beginning to lay your foundation of business success.
I think many of my fellow Real Estate colleagues could truthfully say that when they look at the people who are most successful in their areas…. they will find there is a very similar common-denominator.  And that is, quite simply, that they are no longer operating as a one-man, or one-woman show.  Typically, those most successful are the ones who learned that building a team of people around you, each one having their own great talent, is the best formula.  And that alone frees everyone up to focus on their one true genius ability.  People report they are happiest when pursuing their true passion, no matter what that might be.
Letting go of the reins / control is probably the biggest challenge I would say I’ve witnessed entrepreneurs have had to face.   Many times the reasoning for not doing it is simply budget-based….  and let’s face it, it is hard to start up a business and think about sharing the fledgling revenues with anyone else until you are fully established.  And that thinking is certainly not incorrect, in fact, in the very beginning it is probably very smart.   But, there is that moment…. that “light-bulb” thing …. where some people can stand back and truly see that they are actually now getting in their own way.  They are, in fact, the bottle-neck in their own business.  No doubt it is a scary realization, but recognizing it and acknowledging it paves the way to removing that bottle-neck quickly and striving for the next plateau.
No one of us can be good at everything, and/or be everything to everybody.  That is why I believe the winning formula is to assemble a team around you for support, allowing you to focus on the areas that you do need to, and allowing everyone to do what they do best.   As the owner, or leader of your company, you should be concentrating on growth.  Working on your business, and not in your business in the road you need to be on.  (To steal a few well-known cliches).
In Real Estate, a huge component of it is administration and record-keeping.  And truly, a BORN sales person is highly unlikely to also be gifted at day-to-day organization, and/or creating administrative systems.  It’s certainly not impossible, but I’d say it is very unlikely.  The mind-set, personalities and methods of operation for those two groups/personality types are infinitely different.  Both very important, but both are very different.
Certainly due to the complexity of the industry, regulations, the required finite understanding of the laws & ethics – a very special need develops when deciding who to add to your team.   And waiting for the perfect team member to come along just never seems to happen, especially while you are tied up juggling all of those balls yourself – on a daily basis.
That is exactly where DemGen comes in.  We know what can, and can’t be done within the industry.  We understand the regulations very well, even when you might not. And the most beautiful part, we offer Virtual Support packages that are tailored to meet every type of Real Estate practitioner.   One-person operations, larger teams, and even fully-operating, multi-member brokerages.
Real Estate is unique in that it’s very progressive, and eternally changing with daily new technology – yet, some very old-fashioned aspects and habits still remain.  And that could probably be said for a few other industries still working within that old model.
Virtual Administration makes sense, it’s efficient, and it’s extremely cost-effective.  And is, in my opinion, the absolute key to breaking out of the self-induced bottle-neck and going for the next evolution of your business’ growth.
So, I say “go for it” and take that next step, now!
Which is, get OUT of your OWN way.
Kimberley

© 2012 DemGen  All Rights Reserved.

Categories : Entrepreneurial Lifestyle, Real Estate
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Real Estate Agents Sell With a Virtual Team

Posted by: admin | Comments Comments Off on Real Estate Agents Sell With a Virtual Team
Thursday, February 23rd, 2012

Those in the challenging profession of selling real estate know that the job leaves them with little time to sleep and in a constant state of stress. Not many of them know that there are virtual teams that can carry the extra load for them so they can concentrate on what they do best – sell real estate.

A virtual team can:

Set up and maintain your systems and database.

This helps you with your CRM (contact management software), the basis for all of your client information. If you want repeat business, it’s a must that you keep it up to date. Keeping your contacts organized, booking appointments and scheduling follow ups can all be done by a virtual assistant.

Build your website and blog.

If you want to be known as an agent that is the best and offers the highest quality listings at the best price, you will need a website and a current blog with photos of recent listings, open houses/showings and other info for potential clients. Video works well for this as your customers prefer to search online before requesting to view a home.

Make sure your blog and website are also associated with social media accounts. This is where you can put out up to the minute information on new listings and answer questions or concerns. It’s all about customer service.

Handle your Paperwork.

Creating flyers and forms, completing contracts, conditions and documents – these are all time consuming items that have to be done and hiring those that are the best at this will free up your time to sell more.

Make your calls.

An inordinate amount of time is spent on those dreaded cold calls. Obtaining new contacts and meeting with listing agents can be handled quickly and efficiently. Discussing the most common issues with your clients, such as mortgage amounts, agent fees and information on listings can be done virtually by either telephone, fax or email. As well, your assistant can book appointments, arrange for showings and search the MLS database for homes that meet the needs of your clients.

Buyers prefer to purchase through real estate agents that are efficient, organized and have effective procedures in place. Having virtual help available at all times will separate you from the competition and put you a step ahead!

© Copyright 2012  All rights reserved.

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Categories : Real Estate
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