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Using Systems to Ensure Your Business Flourishes

Wednesday, March 12th, 2014

Start From Day One!

The beginning phases of starting up a business are always hectic. You never feel that you have enough time to do all that you need. This is the most important time to create an operating system. You need to think about everything you need right from day one. Tracking and recording everything from the start will pay off in the end. What seems small and unimportant may in fact be a vital component of running your operation successfully. Details, details, details!

Documentation is Crucial!

Diarize everything from how/where you save files right up to how your full company operates. Ensure that all staff/employees/workers do the same in each aspect of their job. Knowing all procedures within your company will keep it running smoothly. If you don’t feel you have the bandwidth for these procedures, hire professionals to do it! The money you invest will ensure your success!

Foreseeing Problems

Avoiding future issues within your company can be tackled by making notes of steps and procedures. All team members will find value in knowing they can rely on systems put in place to make their job easier. Problems always arise and the availability of how to handle any situation is invaluable.

Develop a Manual

A specific company Operations Manual is a wonderful tool that will benefit the present and future success of your business. Being proactive with this is essential.  Document specifically, all procedures within your company. This can be as simple as outlining how to answer a phone call to tracking strategies to grow your business. Each time you hire a new person to your team, you should be able to have them step right in to that position with systems already in place. An Operations Manual will make your small business run like a fine tuned machine!

Implementing and Revising Your Systems

Once you’ve created your systems you will need to revisit them often. Decide what is working and what isn’t. Ask yourself, ‘Have we missed anything?’ Do we need a system for: Opening the office? Booking appointments? Marketing meetings? Etc, etc, etc. Any system that you create, as long as implemented properly, will ultimately free up your time to ensure your business is growing as it should!

 

© Kim Miller, DemGen Inc. 2014

 

Categories : Productivity, Small Business, Time Management
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Don’t Let Fear Affect Your Business

Tuesday, March 11th, 2014

business fear  Entrepreneurs are known for having strength and courage, otherwise they would never branch out on their own to start a business. They’ve succeeded by working an exhausting amount of hours and focusing on their business to the point of ignoring all other parts of their lives.

What can stop most business owners from continuing in their businesses are their fears, their ideas of how things should be and how they feel they aren’t measuring up in comparison with other business owners. Some of the most common fears are:

Not tech savvy.

For many of us, keeping up with advances in technology is not only time consuming but just not interesting enough to spend our time on. With a growing business, family and outside interests that we pursue, educating ourselves on each application that comes along is not high on our list of priorities.

A lack of support.

Asking for help is really difficult for some of us and even more so for those who cherish their independence and built their own business. Family and friends don’t understand why we continue to work at a business when we could just go out and get a job with someone else. When the workload becomes too heavy and they see us struggling, their first suggestion is that we give up, not come up with original ideas on how to keep going.

We are not skilled at sales.

Sales and marketing are the cornerstone of any successful business and for many, particularly the introverts, there is nothing more terrifying than approaching other people to purchase something we are selling. Not all of us are good salespeople. It is either part of your personality or you have to work very hard to overcome the fear of rejection of your products and services which you see as a rejection of yourself.

Fear of not being good enough.

This leads right to the fact that we have a fear of not being good enough. Inside, we are thinking to ourselves, what am I doing running a business? Lack of confidence in what you’re doing, especially after a number of years of success, is usually due to a one time business problem that leads to a feeling of failure and isn’t that what all business owners really fear? Failure, whether it actually exists or we just see it as that.

Resilience is a common trait of all entrepreneurs and facing your fears is just one more hurdle in letting go of expectations and trying to see your business from another angle, that of your customers. Rare is the business owner who does not have at least one of the above fears. Most have learned that in order to get over their fears, they need to educate themselves in the various aspects of running a business that they don’t understand or bring in outside help, such as a virtual assistant or team. This gives them the flexibility to spend time on the things they enjoy about their business and leave the rest to someone else.

© Chris Draper, DemGen Inc. 2014

Image courtesy of incedogroup


Categories : Small Business
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A Simple Business

Tuesday, March 4th, 2014

http://www.dreamstime.com/royalty-free-stock-images-image35418999

Many business owners feel they are overworked, don’t have the time for things that are important to them and always feel they are getting further behind, while at the same time they are putting off the things they would really like to do.

Yes, part of this is due to the many aspects of running a business but the other part is quite often due to the way they think, most of their thoughts centered around reaching the next goal on their list. But what if you quit thinking that way? What would happen if you spent more time concentrating on the things you can control right now and let those things that you can accomplish lead you to the outcome that is the result of focusing instead of feeling frazzled?

An important part of your business is not only knowing what your customers want but also knowing what you want. So many business owners seem to be afraid; afraid of missing out on the newest thing, afraid of not keeping up; afraid of not looking like they are in tune with everyone else. Do your customers care? I doubt it. What they want is good service and quality products. Running a business from a state of anxiety and worry will not help you get ahead. Focus on your main points, do what you have to do to accomplish them and take your mind off your work for awhile.

So now you’re asking, how do I accomplish what I need to without complicating things? How do I keep it simple, run my business and still keep up?

That’s what technology is for. If you don’t feel you can organize things online, hire virtual support, hand over the responsibility of those tasks to them, and continue with your strategy. Schedule everything you can, keep to your schedule and keep moving. Be smart and use your website creatively; to advertise, to update information on your complete list of products, including all prices and ordering information. Discount any items that aren’t selling and then discontinue them. It doesn’t make sense to put effort into services or products that aren’t popular. Include an RSS feed. If you don’t feel comfortable blogging, hire someone for that too.

Complexity doesn’t have to be the result of running a successful business. The choices you make are what cause your business to become a mess, usually due to too many marketing strategies, expanded product and service offerings and a desire for fast growth. Remember, time is your most important asset. Use time wisely by simplifying where you can and getting help. Quit squandering your most precious commodity on non-essentials and you’ll find you have more time for the other important things in your life.

© Chris Draper, DemGen Inc. 2014

 

Categories : Entrepreneurial Lifestyle
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How to Be Productive

Friday, February 28th, 2014
How To Be Productive

by annavital.
Explore more infographics like this one on the web’s largest information design community – Visually.

 

Categories : Productivity, Small Business, Time Management
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Learning Can Help Your Business

Tuesday, February 25th, 2014

knowledge is powerAt QuantumShift’s leadership development program, one of the many tips that attendees received, was that in order to succeed as an entrepreneur, they would have to dedicate themselves to a life of learning. Focusing on improving yourself and a dedication to knowledge of all types was a main ingredient to having a successful business.

While many balked at first, thinking this meant continuing education, what was really meant by this was learning more about yourself, more about your customers, your product and anything else you were interested in. It was the actual learning experience that brought the owners of these companies to the forefront and helped them keep up with ever changing business demands.

They found it was not so much about balancing learning with their other interests, as it was about priorities. One of those priorities should be to always learn.  In today’s quickly evolving business community, knowing what you need to do is just as important as finding the time to do it. We all have the same 24 hours a day, yet some people seem to accomplish all they set out to do, while others don’t do much of anything.

Changing your daily routine will gradually result in a change in your life and these business owners found that the more they became interested in not only various aspects of their business but hobbies and subjects which were far outside of the scope of business, the more they found different ways to provide new services for their customers. The small act of even the simplest changes seemed to activate something that evolved gradually and then began to pick up steam.

Looking back, in the past, what these entrepreneurs were gathering would have been considered knowledge, a general understanding of various skills and principles, but most of us have lost the ability (or interest!) to learn in this way. Discovering a new way to do something routine or adding to what we already know seems to be a lost art.

Amid all of the other tips that these entrepreneurs received, they realized that learning in a classroom or learning a new business skill has somehow become more important than expanding their interests. What small business owners are now finding out is that learning itself is a skill, and if they wish to excel, learning must be practised.

 

© Chris Draper, DemGen Inc. 2014

Categories : Entrepreneurial Lifestyle, Productivity, Small Business
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Back Your Computer Up: Preventing Computer Disasters In The Age Of The Cloud

Friday, February 21st, 2014

One of the key benefits of working with our virtual team is that your key information is backed up within our systems. If disaster strikes and your computer dies, your information is safe with us.

Back That Computer Up: Preventing Computer Disasters In The Age Of The Cloud

by travers808.
Explore more infographics like this one on the web’s largest information design community – Visually.

 

Categories : Business Tools, Small Business, Virtual Teams
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Sustainable Business Lessons from the Crystal Beach Ice Caves

Wednesday, February 19th, 2014

sustainable business ice cavesThis weekend I got the chance to check out the wonders of the naturally formed ice caves on Crystal Beach.  This cold winter allowed Lake Erie to freeze over completely, creating amazing ice caves in the process.

Although Crystal Beach is a bustling summer destination, this tends to be their off-season.  It was evident from the drive in that the city was not used to this level of activity.

The final stretch to the beach took 45 minutes, when it usually takes 15 or less because of all of the traffic.  I was curious to see how many seasonal businesses would be capitalizing on all of the new potential customers.

By the time we reached our destination, I desperately needed to ‘use the facilities’.  I found a restaurant and we vowed to return after we utilized sunlight hours.  (It was empty at the time…)

The ice caves were definitely cool, but there were too many people to get many good pictures.

On the way out, we noticed a gathering of firemen and police.  A snowmobile had also caught fire on the ice, so we figured that’s why they were there.  It turned out, shortly after we left they evacuated everyone because the ice had become unstable.

When we returned to the restaurant it was PACKED and the staff was completely overwhelmed.  We waited 10 minutes for them to notice us to bring us menus and clean our table.  We were then notified they had already sold out of many menu items.  (Apparently their wing special sold out in 26 minutes.)

The prior patrons who sat at our table left a 50¢ tip on a $50+ bill.  It was clear that although I understood the staff were simply inundated with sudden tourists, others didn’t feel the same empathy.

The experience really got me thinking about being prepared in business.  The best-laid plans in business can always be thrown off by too much business.  Some would say that’s not a bad problem to have, but it can backfire.

Although Crystal Beach is prepared for high-activity in the summer season, nature’s brilliance and the subsequent media coverage made the city completely lost when a huge influx of off-season opportunity arrived.

In business, it’s essential to have your future vision mapped out, as well as the systems and processes in place to allow you to scale.  We all want our businesses to flourish, but growing too quickly can lead to customer service issues or worse.

If your business became an ‘instant success’ (after 10 years), would you be prepared for all of the activity?

 

Update: They have decided to destroy the caves, thus ending the impromptu ‘second season’ for Crystal Beach.

 

© Tamara Smith, DemGen Inc. 2014

Image courtesy of theweathernetwork.com

Categories : Entrepreneurial Lifestyle, Small Business
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Thinking Your Way to a Successful Life Pt. 2

Tuesday, February 18th, 2014

The Benefits of Pragmatism in Business

pragmatic

Everyone’s ideas of a dream life and a dream business are different. As mentioned in last week’s post on thinking your way to a successful life, a little pragmatism goes a long way and it helps even further when creating a successful business.

Focusing on what is most important both in your life and your business and looking ahead to the consequences of your actions, not only makes sense, but is absolutely necessary if you are serious about your success. Each aspect of your business makes up the whole – marketing, finance, products and services, your customer base. Though you need to be flexible in order to make your products and services attractive to a variety of people, your focus needs to be on the final result.

Having your own business, while there to help your customers, is to mainly be of benefit to yourself. It’s to make a difference in your life and the lives of your family members. Being realistic about the reasons for your business, how you run it and what the outcome will be, means you can look at the way things really are, take the steps to change the things that need to be changed and be honest with yourself about what those are and why they need to be changed.

While a philosophical view of business seems to be popular at the moment, philosophy is not going to where you need to be to get what you want from your business. Work will do that, so will taking the time to educate yourself and organize your business to the best level of your ability. If you can’t do that, bring in a team in that can do it for you. It will be the smartest money you ever spend. Thinking pragmatically means you don’t spend time on the superfluous and unnecessary, you go straight to the important details, the ones that will make a difference in how well your business does, the details that will lead to success.

Anything that has positive implications for your business is something that you strive to do while ignoring those tasks that aren’t needed to get your business where you want it to go. Satisfying your customers and having tried and true solutions in place for any problems that arise, discovering how your business flows best and automating what you can, should all be priority tasks. One aside – don’t necessarily rely totally on technology and digital. Should there be an outage, even a short term one, this can affect your business negatively. Being there when no one else is available, is a big advantage that you should always keep in mind.

Pragmatism comes down to being efficient, wise with your time and having the ability to say no. It’s being open to change when necessary and knowing when what you have is enough. It’s a balancing act that many have problems with but it will keep you ahead of the competition.

 

© Chris Draper, DemGen Inc. 2014

Categories : Entrepreneurial Lifestyle, Productivity, Virtual Teams
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Sales and Marketing Have Moved in Together

Friday, February 14th, 2014

Here at DemGen, we believe it’s essential for marketing and sales teams to be aligned to close the circle to ensure goals and results are being achieved, both internally and for our clients.

Sales and Marketing Have Moved in Together

Explore more infographics like this one on the web’s largest information design community – Visually.

 

Categories : Lead Generation, Lead Management, Marketing, Sales
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Thinking Your Way to a Successful Life Pt. 1

Tuesday, February 11th, 2014

funfiveYou could ask ten different people what their idea of a successful life is and still receive ten completely different answers.

Few would tell you that in order to succeed, you have to put a lot of thought into the small details of your life. Most are focused more on what they consider to be the big things: money, popularity, ownership of things and many others.

How you think about the obstacles you encounter daily makes a big difference in the outcome of your life. What you spend your time on daily also affects where you end up. Deciding what’s important to you will help you to enjoy a successful life, one that incorporates your business as well as every other aspect of what makes a happy life. And isn’t that what we want?

Most of us go through our day on automatic, never stopping to think about why we do certain things or if there is a better way. Many of the things we spend our time on aren’t necessary and actually are just time wasters. We rarely challenge ourselves in any way or stop to think what we would really like to be doing or what we really want. Many of us don’t know what we want. It’s in this way that most entrepreneurs start a business and continue to build one over time.

With little time to stop and go over what they’d really like to do with their business, most business owners continue on the same track they have been on for years. It’s what they have always done, it seems to work (at least financially) and they have never stopped to consider their options or how they would like to tweak their business so it better represents what they enjoy doing.

The first step in the process of successful thinking is spending time doing it. Sitting down and thinking about what you would like to see your business become and exactly how you could go about making that happen. Successful thinking means adding a dose of pragmatism to the little details of your day. Think about the outcome of your actions. Will they benefit you, make no difference at all, or will they actually benefit someone else?

This doesn’t mean you need to be selfish. It just means that you have to be realistic, realize this is your life, and you are the one responsible for it. It’s the same in business. Someone else may have ideas on how you should run things, which products or services you should offer and how often you should work. But in the long run, you are the one doing the work, dealing with the customers and at risk of failure.

Thinking your way to success in your business will involve a change in the way you do things and developing new habits. It will involve saying no to distractions and choosing, for there is always a choice. Making the best choice for you, for your business and for the way you wish to live your life is what makes the difference. Keep the time that belongs to you separate from the time that belongs to others. Spend that time on what is important, what is relevant to moving your business ahead in a way that you will enjoy yet will still be beneficial.

 

© Chris Draper, DemGen Inc., 2014

Categories : Entrepreneurial Lifestyle
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