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Archive for Virtual Teams

What Are Virtual Office Services?

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Wednesday, June 26th, 2013

Virtual office services are services designed to compliment growing small to mid-sized businesses.

Often entrepreneurs do not have the resources to hire full time employees for every role required for their company.  However, it’s also impossible to complete every task themselves.

A growing trend is to utilize virtual office services.  That can be as simple as setting up a virtual reception line or as advanced as enlisting the support of an entire virtual team.  There are also literal virtual offices available, should you require a temporary meeting space.

The point of virtual teams and virtual office services is both to have a professional public appearance, as well as get support completing tasks and reaching goals.

Small companies can appear much larger and act more efficiently with virtual support in place.

For example, you may be a one man or one woman show that currently wears all the hats in your business operations – reception, sales, marketing, customer service, accounting, etc.  It becomes obvious to clients that it’s a small organization when the only person responding to all inquiries is you.  Not to mention, it can quickly become overwhelming to do it all yourself.

Starting small with virtual reception will both give you a professional appearance, with a toll free number, but also help you to avoid being tied to the phone all day.  You’re the visionary of your business and have better things to do with your time!

If your business has grown to the point you’re constantly feeling overwhelmed and stressed out, it may be time to enlist the services of a virtual team.  For around the same price as one full time employee, you can hire an entire team with all of the complimentary skills and services to suit your unique business requirements.

Look for a team with a large and diverse talent vault and with many genius abilities.  This will ensure that you only have to hire once, yet you will get access to a pool of skilled individuals to suit any need that may arise.

Personally, I wish virtual office services were available when I started my first company!  It was always all of the ‘other stuff’ that drove me crazy – the things I knew were not within my genius abilities, but I thought I had to do anyway.  All things happen for a reason and that experience surely led me to where I am today.

 

©  Tamara Smith, DemGen Inc 2013

Categories : Business Tools, Small Business, Virtual Teams
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Client Spotlight: Pamela Johnston – Redefining Success

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Thursday, June 20th, 2013

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Please tell us more about Redefining Success?

Redefining Success is aimed at the “successful business woman/entrepreneur” – someone like me.  I’ve been the primary breadwinner and the sole support of my family.  I have enjoyed a lot of conventional success in the eyes of others.  I’ve also been rather unconventional in my life.

Like many, I confused external validation in the work place with being successful.  However, I think that there’s a time and a place where, as we age, we look at what we really think of our life and “success”.  Sometimes it falls short – or we would prefer to expand into our heart – try new things, let go of things as well.   We can sometimes get hung up on what others will think or whether society will see us as successful if we live life more on our own terms…

The long and the short of it for me  is  balance – and bringing a spiritual component into everything that I do.  It’s about working from the heart instead of from the business intellect.

I’ve always been a very creative person and have brought that creativity into everything that I do.  But it’s easy, especially in the investment business, to get carried away with numbers and performance as the typical markers of success in the corporate world.

Redefining Success is for women who are ready to look at how they can build more satisfaction and more spirituality into their lives.  As a woman who’s been there before, and as a successful investment advisor, I can help them not only with their investment assets but to explore resources in the community that will help them explore territory that they may not be as familiar with.   I want to really help women “redefine success”.

What inspired you to create this company?

Quite frankly it was simply a process for my business.  I have always reflected on where I am in my life and my journey.  As a woman that’s moving through my 50s into my 60s, naturally I’m looking back at my life, my family, my children, my career and  asking myself “What do I want from my life now that I’ve been successful? Now that I have done all the things that everybody says you’re supposed to do to make you happy, am I really happy?”

Over the course of the last six or seven years I have really focused exclusively and directly on my life and how I wanted to change.  Whenever you change you have to let go of things and make some choices that may be difficult.  I would have liked the type of assistance that I am now offering.

Life is a transition that’s a process.  I want to be there to help other women go through that transition process.  I want them to feel that there’s a place that they can not only have their investment assets and  retirement planning taken care of, but they also feel, in partnering with me, that  they have guide ,  in me,  to resources and services that will help them to explore new areas in their lives .

What common trends do you see with your client’s needs, position, inspiration etc?

I think the common trend is – the aging population. Through the aging process we look back and engage in a new decision-making process about how we want to live the rest of our lives. It’s the natural evolution of moving into one’s middle-age.   In doing so, many of us reach a place where we want to want more and recognize that in order to have more we have to change.  So that would be the common trend in the clients that I see who also worked very hard and achieved a very high level of success.  They are financially well-off but may not feel like they’re well off financially.  We’ve all heard about a common fear amongst women of ending up as “bag ladies”.  This is all about helping women move to a place where they feel increasingly fulfilled and satisfied with their lives, with their accomplishments and see the choices that they are going to make for their future are the most prudent thing.

What’s the most rewarding thing about what you do?

Well, it’s helping people discover new interests, helping them take first steps in directions that feel very foreign to them, helping them move into increasingly satisfied lives.  It’s a real joy to watch the process of blossoming and the happiness in women when they are moving in a direction that is more fulfilling to their experience.

What are your greatest recent accomplishments?

Transitioning out of the corporate brokerage environment at Raymond James into their more entrepreneurial arm and establishing my own offices on Front Street at Church. The new company is Redefining Success, which is really, what is success to you? This is an idea that I’ve had probably since I was born. I’ve always been in a place where I’m interested in reframing things and most of my life has been centered around learning how to do that – moving into something that is expressive of me and isn’t  necessarily the same message as the investment community as a whole.

The message I want to give is very organic – very emotional and spiritual. Most people would ask, “How does that mix with the investment practice?”   I see a more organic and spiritual direction as the way that the world is moving.   Again, it comes back to the fact that as we age us we start to make hard choices about what matter to us in our hearts.

Yes, the creation of a caring investment practice focused on women like me would be my biggest accomplishment. It’s taken courage for me to meet the challenge of doing so, as well as meeting the obstacles and practicing what I preach.

How has working with DemGen been a benefit to your business? 

I remembered when I left the corporate branch office, I did consider using virtual assistants because they would give me access to skills and talents that I couldn’t hire myself and because what I was doing was radically different from what would normally be presented by the investment support community. It was important for me to have access to outside resources to create some of the marketing and to create the look and feel of a Redefining Success!  It had to “feel and look” different than a typical brokerage firm site.  www.redefiningsuccess.ca

DemGen certainly has helped in providing those kinds of resources, as well as utilizing tools like Infusionsoft.    They help put together and execute marketing campaigns and have copywriters available.  I have access to  social media consultants, all of whom have a lot of expertise that I couldn’t ever hope to have and would have a very difficult time assessing and hiring if I had to go out into the community and look for it myself. They are helpful in that regard.

How has going virtual benefited your business?

Again my time is well spent because I have at my fingertips a team of professionals who are well-trained in their specific interests and expertise that I can take my ideas and concepts to, and know that there’s somebody there that is able to pull it all together for me. It’s like having this one person working for you that can do, you know, 10 different things. They are all different people but because of the company it makes it very handy, easy and effective.

Did you have any initial reservations about going virtual and, if so, what made you change your mind?

Sure I had some, but I guess if I had reservations about going virtual it was the same issue I have about anything, which is how do I know who’s the right fit and how much does it cost and this is reasonable – the usual sorts of questions.  I also think that because I’m in a very highly regulated environment that there’s some concern about how to manage the huge compliance issues that face financial services and integrate virtual assistants into it. But you know,  that’s fairly readily resolved because the virtual assistants are really dealing with the marketing and it’s not the nitty-gritty back-office investment side of my practice that DemGen is responsible for –  that’s handled in house. In my offices I have a very capable team that know their stuff on the investment side

Has DemGen exceeded your expectations? 

DemGen has some really capable people working for them and it’s always about learning how to work with the tools that you are given.  There’s been a learning curve for sure, learning how to use the assets of DemGen and their virtual assistants.  We are working through the process of really fitting well together and it’s a rewarding process.  We’re starting to hit our stride now.  I feel that each month we will build on the success of the month before and work to have a very effective relationship. I’m enjoying the process of doing that.  I feel that DemGen is responsive to my needs and my concerns and we are developing an excellent rapport that I expect to stand me in good stead going forward.

 

Web –   www.redefiningsuccess.ca

Facebook – Redefining Success

LinkedIn – Pamela Johnston

 

Categories : Business Experts, Entrepreneurial Lifestyle, Virtual Teams
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How to Hire Your Business Dream Team

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Wednesday, June 5th, 2013

Hiring a dream team to help your business grow is the best investment you can ever make.

As your business becomes successful, new opportunities tend to arise, and you soon start to realize there are better things you could be doing with your time to help further increase growth, sales and profits.

Whether you’re a solopreneur or have a team in place, it’s often necessary to bring on additional team members to support your growth.

The ability to successfully delegate tasks to a team you trust is always worth more than the cost of adding members to your team.  Hiring virtual on a per-project or hourly basis frees up your time to focus on essential revenue generating activities that only you can do.  It’s an investment that will reward you greatly in the long run.

What if you know you need more support, but don’t have the time to hire yourself?  There are companies like DemGen that are a one-stop-shop for pretty much any need and can also recruit staff on your behalf.

Regardless of the route you choose to take when hiring, the essential first step is to map out your entire list of priorities to determine what can be delegated and the skill sets required.

Begin by making a list of all your strategic priorities, initiatives and to dos in a spreadsheet.  Then make note of all of the tasks only you can do.  After that, indicate any tasks that can be delegated to existing team members.  Once these steps are completed, you will have a good sense of where the holes lie in your team.

The next step is to outline all of the essential skills required to fill those gaps.  Don’t edit yourself.  If you require specific skills or a certain personality type, don’t settle for anything less.

The better you can define exactly who and what you are looking for, the better chance you will have at finding them.  If you aren’t clear about your needs, you risk not being able to effectively communicate what you require and potentially hiring the wrong person.

If you follow the steps outlined above, putting together your dream team can be as easy as it was to assemble the 1992 US Olympic basketball team.

Happy hiring!

 

© Tamara Smith, DemGen Inc 2013

Categories : Business Experts, Small Business, Virtual Teams
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Work is Something You Do, Not Somewhere You Go

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Thursday, May 30th, 2013

Virtual teams and the use of them, have become increasingly more popular with the growth of the Internet, but the idea in general can still be a blur to employers and employees. What does it mean to work with a virtual team? To set the record straight, virtual teams are not rows of robots pumping out paperwork, but regular people who enjoy working together virtually. This could mean a group of people in the same town or team members from different countries, who communicate through virtual pathways like e-mails, telephone, videoconferencing or websites.

Companies began introducing virtual teams into the work force mainly to provide flexibility among employees. Employees that preferred the lifestyle-driven scheduling approach to making a living are the main reason for this growth. Being a part of a team that doesn’t follow the basic 9am-5pm work day allows not only for great flexibility in hours, but also provides variety as well as options for applying specialized skills and knowledge. It allows companies to put together a successfully collaborative and creative team.

Being a part of and employing virtual teams can produce a lot of pros, with minimal cons. Aside from providing flexibility, virtual teams can also lower costs in certain areas (less company utility bills and eliminating certain office inventory) and cause green effects for the company (no more commuting.) If you’re part of a team that includes individuals from different countries, the time zone factor can be both a pro and a con. On one hand, you will have people working around the clock on projects, but it may become difficult to facilitate an online meeting that everyone can attend. Another downfall may be that, while you believe in everyone on the team, some people may be less motivated or focused than others. This can be hard to monitor when the team is not meeting face-to-face on a regular basis. For virtual teams, trust can only be measured by the reliability of each team member.  A major pro of working with remote teams is the chance to work with professionals you may not have been able to work with previously, which could create a collaborative team that is successful and creative.

So the question is not what is a virtual team, but instead, is a virtual team right for you or your employer? The trend of giving employees control over how, when and where they work, as well as the importance of flexible hours is growing exponentially in various services, and it might be about time you and your employer take the leap into the virtual world.

 

© Zoe Begopoulos, DemGen Inc 2013

Categories : Productivity, Small Business, Virtual Teams
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What the Return of Arrested Development Can Teach Us About Business

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Wednesday, May 29th, 2013

The return of Arrested Development, 7 years after being cancelled, can teach us valuable lessons about business.

Initially cancelled by Fox in 2006 after three seasons due to low ratings, the show was revived by Netflix with 15 new episodes, premiering last Sunday.

As entrepreneurs, what can we learn from this story?

Believe in a good thing when you have it.

When Arrested Development first aired on Fox, it took some time to gain traction.  Though the ratings were low, the people that were tuning in were fanatics.

Despite being cancelled, Arrested Development’s audience continued to grow through syndication and DVDs creating a new tribe of loyal fans.  The show’s fans were so loyal they constantly campaigned for the show’s return after it was cancelled.

Netflix, moving into the production arena, realized the opportunity and revived the show 7 years later.  The move clearly worked in their favor.  A quick glance at social networks will prove that many are signing up for Netflix just to watch the new Arrested Development.

In business, it’s also necessary to understand and appreciate your audience.  Instead of constantly looking to increase clients, fans or followers, it’s even more important to value your current clients.  A small but loyal tribe can make all the difference.  Arrested Development’s story proves this fact.

Allow new ideas to run their course.

Fox is notorious for cancelling shows before their time.  Besides Arrested Development, Family Guy and Futurama were also revived from the dead, though only Family Guy returned to Fox.

By jumping the gun through watching their numbers too quickly, Fox lost out on opportunities and now other networks are reaping the benefits.

It’s easy to fall into the same in business.  Often entrepreneurs launch a new product or service, but when it doesn’t initially receive the expected results,  they move on.  Sometimes it can take time for something new to find its market.

If you are truly invested in an idea, you will resist simply walking away if you don’t get the desired results immediately.  Instead, it is an opportunity to fine-tune your vision to better fit your market.

As long as you have a few key clients, you are on the right track.  New ideas can take time to catch on, but your passion and dedication to your product or service and clients will be contagious.

Be careful about moving backwards.

In reviving Arrested Development, Netflix and the show’s producers had some hurdles to jump through.  The original series jump-started many of the cast’s careers.  They had moved onto success with other film and television work and were busy.  Not to mention 7 years of aging, especially for the younger characters.

Most fans have also watched the original series multiple times and are very familiar with the running jokes.  It was surely a challenge for the writers to pick up the story 7 years later.

The revived version of Arrested Development has received mixed reviews from fans.  It’s most certainly nowhere near as funny as the original, but that’s to be expected at this point.

It’s similar in business.  Technology and trends change quickly.  When revisiting past ideas it’s essential to update them accordingly.

The right team is essential.

The main reason for the long-delay in Arrested Development returning was re-assembling the entire creative team and cast.  They realized that if there was any hope to recreating the original magic, the entire dream team needed to be involved.

Surrounding yourself with the right team in business is also crucial.  When you have a team that is driving your business forward, you must recognize and appreciate how valuable that is.

If your revenue isn’t quite reaching your goals, resist eliminating team members unless absolutely essential.  Consider cutting costs in other ways first.  Your team is who will help you to achieve growth and reach your goals.

 

© Tamara Smith, DemGen Inc 2013

Categories : Small Business, Starting a Business, Virtual Teams
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Building a Trusting, Long-Term Relationship with your Support Team

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Thursday, May 23rd, 2013

How important is your Project Manager or OBM to the growth of your business? Do they oversee as much, if not more, than you do?

In many cases they do …. As long as there is a trusting relationship in place! An essential part of the relationship building process is priorities – do you know what you should be spending time on? Do you discuss ideas, goals and top priorities with your point person?

I am asking these questions because we are starting to see a pattern in the virtual industry with entrepreneurs who are unhappy with their support person or team. Accountability, time management, and lack of skills seem to be the top three issues. So we ask ourselves how we can assist small business owners in finding the right fit for their ongoing support needs – by offering some steps to follow:

Step 1: Get Focused – Being scattered and flying around from activity to activity is not conducive to results, instead it creates chaos for you and your support team. Anyone supporting you needs to be clear on your vision and goals.

Step 2: Consistent Communication – Schedule weekly calls, communicate often via email/ phone/ Skype, bottom line: make time for your support team! The more you invest in the relationship, the more ROI you will receive.

Step 3: Be Honest – If a support person is not working out for any number of reasons (personality, skills, etc) then don’t “try” to make the relationship work – find other support.  The benefit of the DemGen Team is that we have a talent vault to draw from – if we have matched you with someone, and it isn’t working – you don’t find a new support person …. We do!

Step 4: Recognize Excellence – When you do have a support person or team that is doing an excellent job – recognize them! An important part of leadership is to recognize attitudes, skills and behaviour. Motivation is a direct result of recognition – do you ever just reach out to say thank you? Do you express appreciation “just because”? Do you offer incentive, whether monetary or in the form of a gift? Let’s face it feeling appreciated goes a very long way in wanting to do more of the same.

Step 5: Consider Support an Investment, Not a Cost – Invest: To spend or devote for future advantage or benefit. By investing in support, you have the advantage of more time available, experts in their field helping you, and abundant rewards (ie increased sales, more visibility).

Step 6: Share your Future Vision – You have the best sense of where you want your business to go – share those details, no matter how small with your support team! Do you have a revenue goal? Do you have a product sales goal? Bring your Project Manager into the Big Picture thinking! Talk strategy, look at goals and plan action items from them … By confiding in your support person or team, you are getting it out of your head and into the hands of those that can make it a reality.

 

© Pam Christie, DemGen Inc 2013

Categories : Business Experts, Small Business, Virtual Teams
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Work IN Your Business While You Work On It

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Tuesday, May 21st, 2013

Many entrepreneurs find that as their company grows and they spend more time working on their business, they feel they are losing touch and the business is starting to suffer because of it. They realize they are no longer clear on the crucial elements of the business, have lost sight of where they want their business to go and have a hard time communicating with those they’ve hired to work IN their business.

If this sounds familiar, you CAN work in your business while you work on it. The first step is a major organizational overhaul of where you spend your time. Many business owners work only as managers. Once they take a closer look, they find that a lot of this time is wasted. After all, just how much time can you spend managing? Do the extra hours actually show anything for the effort you have put in?

By working in your business more than you have and spending time with your employees, you may find that they have many creative ideas that you weren’t aware of. Because small business is constantly evolving and also extremely competitive, keeping up on new industry ideas and techniques may fall by the wayside while you are expanding. Others find that as they spend less time working in the business, their enjoyment level drops accordingly. What they once loved to do has just become another job. By once again engaging themselves in day to day marketing and hands on work, the spark that first interested them in entrepreneurship reappears.

Feedback from your team is important. Immersing yourself, at least part of the time, in the same tasks as they perform, gives the business owner a hands on idea of where his business actually stands at the time. It also may help you delegate tasks more efficiently and become more aware of your team’s genius abilities. Supporting your employees by being more accessible means better productivity and more room for growth.

Become part of your team. It will keep you more involved in what is going on and where your industry is headed. Balancing both parts of the business may not be for everyone. One size doesn’t fit all, but for a huge percentage of small business owners, it gives them back the part of being a business owner that they miss the most.

© Chris Draper, DemGen 2013

Categories : Productivity, Small Business, Virtual Teams
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Outsourcing for Success – Who, What, When, Where, Why and How to Outsource

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Wednesday, May 15th, 2013

Ready to start outsourcing?  This post will explain who, what, when, where, why and how to do it.

Who?

Who needs to outsource: Everyone.  There is no one on Earth who truly loves doing every task.

Who to outsource to: It depends on what you need.  The key is to outsource to companies or individuals who compliment what you provide.

What?

The best place to start is usually with what you’ve been procrastinating with…

It tends to be something you hate doing or aren’t familiar with. The task ends up being pushed off and lingering on your to-do list, only to take longer than you know it should when you finally do get to it.

We’ve all been there and often overlook the fact we could simply outsource it.  (I hated doing dishes and would let them build up.  Then I outsourced to a dishwasher and felt a weight lift.)

When?

If you’re feeling overwhelmed, working long hours or just losing that loving feeling – it’s time to outsource!

We all have special gifts and talents.  When we start to lose the excitement for what we do, it’s usually because we aren’t operating within our genius abilities.

(If you feel an urge to delegate all of your work like this guy did, you should probably look for a new gig instead…)

Start outsourcing to get back to doing what you do best!

Where?

It’s key to outsource within your market.  If you’re selling to North America, outsource likewise.  People on your continent better understand the nuances and your tribe.

We’re also in a tough economy, so it pays to give back.

Why?

“You are a unique and beautiful snowflake.”  Appreciate yourself and your talents.  Outsource the rest.

Your bottom line, your to do list and especially your stress level will thank you.  It’s not practical to hire full time staff for every conceivable position, nor are you at your best when you’re trying to juggle doing it all yourself.

Outsourcing allows you to delegate all of the non-essential tasks that are stressing you out, while saving you money over traditional employees.

How?

It’s best to begin by starting a list.  What do you want to delegate?  Which types of people do you want to work with?  Think long-term.  Ideally, you want to create a lasting relationship.  How can you feel confident and free?

In the interest of making it easy, you can start right here!  Download our ebook 101 Ways a Virtual Team Will Grow Your Business from the right sidebar or schedule a Discovery Call.

Otherwise, just do your research.  If you can’t find the perfect company, team or person yourself, we guarantee we can find them for you.  If they aren’t already on our team, we’ll search for the perfect fit for you (with no obligation).

In conclusion…

Success isn’t judged by how much you do.  What’s most important is excelling at what you do best.

You already know what that means to you.  Own it.

 

© Tamara Smith, DemGen Inc, 2013

Categories : Productivity, Time Management, Virtual Teams
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Make Lean Thinking Part of Your Business Model

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Tuesday, May 14th, 2013

Lean:  a method of running your business where any and all resources put into the business are considered necessary only if they create value for your customer. Anything else is considered wasteful.

make lean thinking part of your business model

The main idea behind lean thinking is less work, more value. What actions or processes do you include in your business that customers are willing to pay for?

Toyota was the original lean company and their principles are the same as those that started the lean movement. The two main points are:  Treat your customers and staff with respect through various opportunities to learn and grow, always encouraging challenges.

Always focus on improvement in order to deliver the highest quality services and products in the shortest amount of time. This provides value without waste and also cuts down on cost.

When you run a lean business, people always come first, before your products and services. If you hire employees or virtual teams, they are also part of the value added process of your company and anything they do is part of what benefits the customer and must be something they are willing to pay for. Lean means having less but doing more with it.

In order to reduce wasted time and effort in your business, you can do the following: Initiate processes that will ensure work is not redone. Do everything once to the best of your ability.

Don’t pay for employee’s idle time. Hire a virtual team that charges by the hour or project. This means you will receive high quality work with less outlay of your hard earned dollars. Also, their confidence, creativity and skills will improve your standard offering.

Solve problems at their root. Treating the symptoms of major defects in your business will waste your time and money. Remember, problem solving is 20% tools and 80% thinking.

Learn by doing things yourself, then start to train others to do the same. Standardize routine tasks, using methods you have proved will work the best. Lean means using predictability and reliability to your advantage.

Lean thinking is a practise, one that can be used in all aspects of your life. Always ask why you are doing something and the reason for doing it the way you have been up until this time. Improving quality, followed by improving your speed, will result in lower costs and more value for your customers.

© Chris Draper, DemGen Inc 2013

Image courtesy of lean.org

Categories : Entrepreneurial Lifestyle, Productivity, Virtual Teams
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Workplace Incentives: How Are Companies Keeping Their Talent

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Friday, May 3rd, 2013

Here at DemGen we’re always focused on keeping our team happy and engaged.  From focusing on each team member’s genius ability to let their brilliance shine, to flexible work schedules, to surprise bonuses – we’re keenly aware a happy team makes for great work!

Source

Categories : Gratitude, Productivity, Virtual Teams
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