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Archive for Virtual Teams

How to Thrive in a Virtual Work Environment

Posted by: admin | Comments Comments Off on How to Thrive in a Virtual Work Environment
Tuesday, April 30th, 2013

With the focus on telecommuting and remote workers in the news lately, many people are taking sides on an issue that has become quite controversial, without really knowing what it means to work virtually or how to be the best worker they can be, virtual or not.

The virtual lifestyle is idealized by many. A huge percentage of employees and those who are unemployed state they would love to work from home, without realizing that working from home is still work, it isn’t a free pass to spend your time doing what you please during your work hours.

virtual office environment, how to thrive in a virtual work environment

 

Be realistic.

Research virtual work and understand the meaning of it. Working from your home doesn’t mean someone has waved a magic wand and you can sit at your computer all day doing nothing. The same rules apply to your job whether you’re at a corporate office or working from your home office.

Get organized.

When working from your home office you are in charge of yourself. Without someone keeping track of your work and how much time you spend at your tasks, you need to be disciplined enough to have your life in order. Working virtually is wonderful when it fits seamlessly into your lifestyle but it will be up to you to make it work that way by organizing your home and office in such a way that one isn’t interfering with the other.

Put in the time and pay your dues.

Most of us who work virtually have already spent many years working in an office and for large companies and have the skills to show for it. The experience gained and the knowledge we’ve acquired is priceless. Soft skills such as flexibility and a willingness to learn are equally if not more important than computer skills. A great work ethic as well as integrity are highly valued and will be essential if you wish to succeed.

Be aware.

Working remotely or from your home is different for an employee of a company than it is for an independent contractor. Check the guidelines for your province or state to see how this will affect your income, your tax deductions and other laws pertaining to your situation. You have to decide if working from home is something you want badly enough to overcome your reservations about the types of work that are available and, if so, put in the effort to pursue the right option for you.

 

Remember, working virtually isn’t easy. Just like everything else, you will have to work at it. It won’t be the perfect solution to all of your childcare and commuting problems and it also won’t work if you have problems dealing with others.

Decide if it is for you, look into the skills and experience you will need and give yourself the green light if this is an option that would work well with your life.

Chris Draper

 

© DemGen Inc, 2013

Image courtesy of Elisa Koehler

Categories : Productivity, Time Management, Virtual Teams
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Lifestyle Driven Virtual Teams

Posted by: admin | Comments Comments Off on Lifestyle Driven Virtual Teams
Tuesday, April 23rd, 2013

Flexible work arrangements have long been attractive to a huge segment of the working population, but it is only within the last several years that companies which provide professional services have noticed the huge exodus of many of their best employees.

Many of their most talented employees, especially women, have switched to other firms who allow them to work from home or have started up their own companies. The decision is based on lifestyle choices, rather than monetary factors, with many of the employees taking a huge loss in net pay compared to what they formerly made.

virtual lifestyle

Those companies who are in the forefront and a model for others, provide the flexible arrangements that are demanded today. The focus is on how well the work is done, not where it’s done. With an aging population comes the decision to lead a more simple life and that life includes time to relax and time to spend with family and friends. The baby boomers in particular are finding that with elderly parents to care for, the 9 to 5 typical work arrangement will no longer do.

Creating new work schedules and arrangements that suit a variety of workers is imperative in the next half decade, particularly in countries like Canada with a labour shortage. Virtual teams provide high-quality services which are more in demand than ever. Social change will eventually drive the demand for such teams even higher. With many virtual employees working part-time or on contract, working fewer hours but still maintaining the required work load, compensation for such employment is also changing. Projects are allotted to employees according to how many hours they wish to work.

Genius abilities are the main ingredients that keep these teams running smoothly. Interested more in lifestyle changes and focusing less on salary, each member of the team is motivated to do their best for shorter periods of time. Intensive work periods combined with collaborative efforts lead to professional, high quality results.

The simpler lifestyle that is driving the virtual workforce won’t work for everyone. There will always be those who have their eye on attaining a monetary prize. For the rest of us, the chance to create a life that is more to our taste and within our own boundaries rather than those of others, is worth far more.

“The best time to plant a tree is twenty years ago. The second best time is now.” Chinese Proverb

 

© Chris Draper, DemGen Inc 2013

image courtesy of pondera

Categories : Entrepreneurial Lifestyle, Virtual Teams, Work/Life Balance
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RBC and the Difference Between Offshoring and Outsourcing

Posted by: admin | Comments Comments Off on RBC and the Difference Between Offshoring and Outsourcing
Thursday, April 18th, 2013

Recently, the Royal Bank of Canada (RBC) made a decision to terminate the jobs of approximately 50 IT support system employees. This has shed an unfavorable light on the world of virtual work, outsourcing and off shoring. The decision included a discussion on how RBC would begin having their current IT employees train overseas replacements for their jobs before either losing their positions or being transferred to a different part of the company. The replacement employees were provided through a California based outsourcing company named iGate that has connections and employees in India.

Customers of RBC and Canadian citizens responded to the knowledge with outrage, stating they would boycott the company if the allegations turned out to be true. The decision by RBC to begin outsourcing a particular sector of their business proves to be an interesting one, based on the requirements of the Canadian government to employ Canadians and to utilize the resources provided within the country first.

The question seems to be if RBC made the wrong decision, and whether or not they will be able to correct it. The future of virtual work is difficult to ignore, and outsourcing is slowly gaining popularity among small businesses and major corporations.

The important thing here is to distinguish the difference between outsourcing and off shoring. Outsourcing small sections of companies to businesses that deal particularly in that sector can be extremely beneficial. Outsourcing companies tend to have employees with specific skill sets, resulting in quality work by employees that are trained specifically for certain tasks. Off shoring work means to delegate some of the business’s tasks to a company overseas, or to a foreign country. In some situations, like that of RBC, the employees will need to be trained to properly complete the tasks delegated to them before they can begin.

The difference between outsourcing and off shoring is pivotal to understand, because companies that provide outsourcing options exist in North America, including those that employ Canadian citizens and continuously contribute to the Canadian economy. The term outsourcing should not become synonymous with off shoring. If a company is looking to outsource specific work, deciding to off shore their work does not need to be the first option. Outsourcing companies can produce quality work by employees trained in many different areas, which helps build strong networking connections between outsourcing companies and the economy.

Overall, there is no definitive right or wrong answer when it comes to a company’s decision to outsource or off shore. Both provide pros and cons that need to be assessed before the decision can be made, but it is important to remember that certain resources can be found within the country instead of solely outside of it.

 

© Zoe Begopoulos, DemGen Inc 2013

Categories : Customer Service, Virtual Teams
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Can Virtual Teams Outperform Your Employees?

Posted by: admin | Comments Comments Off on Can Virtual Teams Outperform Your Employees?
Tuesday, April 9th, 2013

Your business has just received an extremely important contract. The work has to be of the highest quality and it’s time sensitive.  Can a virtual team out perform your employees? Do you gather your employees together and split up the work or do you step outside of the box and hire a virtual team?

virtual teamwork

Virtual teams offer the possibility of a 24 hour work day. You have the pick of the best, from many locations. Lack of distraction will keep these teams focused and improve their productivity. By using quality communication tools and spending less time in meetings, they will use these precious hours to accomplish more of what really needs to be done.

With the ability to choose the right tools and collaboration software, virtual team members tend to be much more tech savvy than their brick and mortar counterparts – knowing when to collaborate and how much is extremely important. Their soft skills are kept current while many of their onsite counterparts may lack the newest software and the skills to go with them.

While daily interaction, face to face, builds trust between co-workers, just the fact of having geographical distance between members of a virtual team gives them an advantage because of differing viewpoints. This can result in higher quality results. However, team members of any virtual group need to feel that they belong and share a common goal. This can be done through definitive processes and good management practises.

One problem virtual teams can improve on, is feeling that they have to work in the same way as corporate employees – boundaries should be redefined so as to differ from the office mindset and team members left to do their best work on their own as much as possible. The best virtual team members learn by hands on methods and while video conferencing and video learning has become a large part of some team education, unfortunately this is, for the most part, still reminiscent of employee based learning.

Virtual team members tend to excel at certain skills and managers need to review and reassess upgrading of all skills on a regular basis. While brick and mortar businesses tend to send staff for training there can be a lack of funding for remote workers and this is one area where companies who operate virtually need to improve and where corporate employees may have the advantage.

One thing that is noticeable is that a high percentage of highly valued remote workers tend to be introverts. They excel at this type of work so when looking for the next member of your virtual team, set aside those who do best in the corporate world and take a closer second look at applicants who have spent a large percentage of their time learning on their own. What it really comes down to, is that good employees are good employees, whether virtual or on-site

When the decision is finally made over whether to use local employees or a virtual team for important projects, it will usually fall in favor of a remote team.  A virtual team can outperform your employees! The ability to access 24 hour employees who are working within their genius abilities and the best in what they do far outweighs that of accessing what is available at the office just because it is most convenient geographically. Remember that quality employees tend to excel at setting and meeting goals. To get the best possible results, hire the workers who can meet the goals set and give you the highest quality work within the outlined timeframe.

 

© Chris Draper, DemGen Inc 2013

Image courtesy of wideteams.com

Categories : Productivity, Time Management, Virtual Teams
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Spring Cleaning for Your Business

Posted by: admin | Comments Comments Off on Spring Cleaning for Your Business
Wednesday, March 20th, 2013

Gary EvansSpring is finally here!

Here at DemGen head office in Canada, it’s been a cold and snowy winter. I enjoy all the seasons we have and for me it means switching from ice skates to roller blades and hiking with four layers on to one. Here’s the thing that I really get excited about in spring, it’s a clean start! Starts are always best, it’s when you have the most energy and enthusiasm for a task or project and there’s a surge of energy towards it’s accomplishment.

Around this time of year, many partake in the ritual of spring cleaning. Beyond getting your house in order, it’s also a great time to do some cleaning and clearing with your business.

In the same way as you would clean and organize your house, spring is a perfect time to give your business a once over from top to bottom.

This spring, take a step back and look at your business from a 30,000 foot view in a new light. Are there systems, team members, cash flow, proposal layout that could be improved? Are there redundancies that are eating up your mental energy, time and/or money? Go ahead and pick just one spring project to make an improvement and view it as a clean start.

Coming back to ground level, spend some time to literally clean your office. Here’s one area that I am committed to doing this week ~ organize my workspace, file all of those sticky notes, scan the stack of business cards from recent events, dust off my keyboard and monitor (something that has been bothering me for a while especially on really sunny days – YUCK!!!)

Don’t forget to clear out your mental clutter as well.  As a conscious entrepreneur, my favorite way to clear my mind is walking in nature.  It allows me to literally take a step away from my work to find new focus and inspiration.

Taking the time to do spring cleaning for my business always leaves me feeling revitalized and refreshed, as well as increases my productivity going forward. I wish the same for you

I’ve seen this again and again.  Taking the time to get organized and start anew will pay huge dividends in the long run.

Let’s grow!

Gary

© Gary Evans, DemGen Inc. 2013

Categories : Entrepreneurial Lifestyle, Productivity, Virtual Teams
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Client Spotlight: Pierce Words

Posted by: admin | Comments Comments Off on Client Spotlight: Pierce Words
Wednesday, March 20th, 2013

Roger Pierce image November 2012You may have noticed our guest blogger this month, Roger Pierce.

Roger is a long-time friend and client of DemGen.  We hope you’ve been enjoying his blog posts this month and thought this would be a great opportunity to interview him and share more about what he does.

Please tell us more about PierceWords.

Pierce Content Marketing (www.PierceWords.com) creates blog posts and videos to help B2b marketers engage small business customers. For example, we might produce a short video offering advice about managing cash flow in a small business. Or a 400-word article on niche marketing. The corporate customer then posts these pieces on their blog, website or newsletter.

Business owners have many questions about starting and growing businesses. Corporations want to meet business owners. It’s an opportunity to connect the two and make a living at doing what I love: advising entrepreneurs.

Corporations are after the small business market because it is very lucrative – they spend bigger bucks than most consumer categories. So I’m not surprised to see more and more companies ramping up strategies to connect with entrepreneurs. Plus, with tight budgets, content marketing is a natural fit because it’s very inexpensive when compared with more traditional tactics such as direct mail or advertising.

What’s the most rewarding thing about what you do?

The most rewarding thing I do is prepare some practical information that can help a small business owner in a small way. If one article we write about succession planning or social media sparks a thought or solves a problem for an entrepreneur, I’m happy.

How has working with DemGen benefited your business?

I’m happy with the market research and business development work DemGen is doing for us because it frees me up to work on my business.

I’ve worked with DemGen within two of my companies now, and each time I hire them I feel a sense of relief because I know the work is in good hands. They really function like an extended part of my company, handling tasks and projects just like an employee or manager would. DemGen holds my complete confidence, and that’s the sign of a great partner. The attention to detail is astounding – often they think of things I never would!

How has ‘going virtual’ benefited your business?

Going virtual has long been a goal of mine. I’m moving must of our company operations to the cloud, by embracing tools such as VoIP, Box.com, BaseCamp and online conferencing solutions. DemGen seems like a natural extension to those manoeuvres because they easily set up our communications, project tracking, file sharing and reporting to the web.

Has DemGen lived up to your expectations?

So far DemGen is exceeding my expectations in terms of customer service. It’s like the team is ‘always on’, and able to answer my questions or correspondence or requests. We have weekly production meetings to check in on progress against planned goals and everyone is punctual and organized and always professional.

I’m looking forward to more great work with DemGen!

 

© DemGen Inc 2013

Categories : Entrepreneurial Lifestyle, Small Business, Virtual Teams
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Niche Spotlight: Health and Medicine

Posted by: admin | Comments Comments Off on Niche Spotlight: Health and Medicine
Wednesday, March 20th, 2013

CaduceusWe always love discovering new industries that can benefit from our service offerings!

Recently, we’ve had an influx of clients from various medical practices coming to us for support.

From doctors, to physiotherapists, to plastic surgeons, we’re assisting this industry in achieving greater results.

Though the services we provide to each client can vary greatly, there are many similarities.

Our newest niche has shown us that even successful practices with a number of full time employees often still require additional support to grow their businesses.

We’re very proud of our ability to easily get up to speed with technical and regulatory information in a variety of industries!

© DemGen Inc. 2013

Categories : Business Experts, Productivity, Virtual Teams
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Managing the Virtual Workforce

Posted by: admin | Comments Comments Off on Managing the Virtual Workforce
Friday, March 15th, 2013

The trend of ‘going virtual’ is clearly here to stay. Whether it’s full time employees or contractors, this infographic on managing the virtual workforce has some great statistics and information!

Managing the Virtual Workforce

Managing the Virtual Workforce infographic

Categories : Motivation, Productivity, Virtual Teams
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Telecommuting: It’s All About Management and Results

Posted by: admin | Comments Comments Off on Telecommuting: It’s All About Management and Results
Wednesday, March 13th, 2013

It’s been a while now since Yahoo banned telecommuting, but the debate doesn’t seem to be loosing any steam on major media and social networks.

Due to our belief that telecommuting is the way of the future, we’ve been paying close attention.

More details have now emerged about why Marissa Mayer instituted the ban, but it’s done little to stop the negative publicity.

USA Today reported that Yahoo’s Virtual Private Network logs showed that remote workers were not logging in regularly, leading to Mayer’s decision.

The New York Times suggested that the move was intended to increase employee morale and noted Yahoo’s employee issues were not just due to telecommuting.  Many of the employees in the office were trying to do as little as possible and leave early.

Outspoken, forward-thinker Richard Branson founder of Virgin Group also stepped into the debate calling mandatory office hours for all workers a sign of “old school thinking.” The Globe and Mail reports that Branson took his thoughts to the Virgin blog, further stating:

“The key for me is that in today’s world I do not think it is effective or productive to force your employees one way or another. Choice empowers people and makes for a more content work force…”

“In 30 years time, as technology moves forward even further, people are going to look back and wonder why offices ever existed.”

Meanwhile, there is a smaller, yet vocal group in the anti-telecommuting court.  A few days following Yahoo’s ban, New York City Mayor Michael Bloomberg called telecommuting “one of the dumber ideas I’ve ever heard.”  Best Buy also followed suit with a similar decision to ban telecommuting for its workers.

Forbes opinion that distance wasn’t the issue for Yahoo or Best Buy – management was tends to resonate most with our view on the matter…

When telecommuting is a possibility for employees, it’s up to management to have the right systems and accountability checks in place to ensure the work is getting done.  No matter where employees are working from, management must ensure deadlines are being met and results are being achieved.

With the right team management and online collaboration tools in place, telecommuting can most certainly increase productivity and results.  Without the right systems, there is a good chance employees will abuse the right to telecommute.

If employees are properly trained, motivated, managed and monitored, telecommuting can open up a world of benefits, but first it is essential that employees have a clear understanding of what’s expected of them.  When and where they work is irrelevant if they’re achieving outstanding results.

It’s human nature to want to perform to the best of our abilities.  If employees aren’t achieving results or meeting goals and seem to have ‘lost that loving feeling’, there are probably deeper issues at hand that need to be addressed.

Regular performance and results reviews, combined with online collaboration tools, are ways managers can help telecommuters remain accountable.

At the end of the day, it’s all about results.

We don’t see this debate ending any time soon.  As a company that only exists virtually and has been successfully ‘living in the cloud’ for 8 years, we are loving that major media and corporations are supporting what we’ve known for quite some time.

Let us know what you think in the comments section!

Tamara Smith

© DemGen Inc 2013

Categories : Entrepreneurial Lifestyle, Entrepreneurial News/Stories, Productivity, Virtual Teams
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Goals Are Scored by the Skills and Synchrony of a Winning Team

Posted by: admin | Comments Comments Off on Goals Are Scored by the Skills and Synchrony of a Winning Team
Thursday, February 28th, 2013

Sometimes it takes getting to the very end of your ‘solopreneurial’ rope to realize there is no more you can do, following your current game plan, without losing grip. The challenges you face may take you to the brink of giving up on your cherished dreams. You’ve been proudly—perhaps stubbornly—handling it all by yourself, and now a change of strategy seems inevitable.

Finding yourself in such a position is nothing to be ashamed of. Even Superman had his kryptonite. You may be a very creative, energetic and confident visionary who is simply living through a time when you are bereft of ideas, struggling to keep up with your tasks and faltering in self-assurance. You may even believe that you will not make it through your current situation because you don’t have what it takes to do so.

That realization could be the most critical—and hopeful—one you have, because finally, this ‘failure’ (of all your smarts, discipline, determination and talent) opens your eyes to a new way of being successful, a new truth:

It’s okay to enlist help to accomplish your goals.

In fact, it’s a very smart move. You are capable of accomplishing many more important things, and doing so on a timeline, when you have the support of a team of experts. Delegating to each of them the tasks that match their genius abilities and talents allows you to keep your eye on the prize and use your entrepreneurial skills on the most critical tasks for you to perform. It allows you to shine brightly like the star that you truly are.

Seeking help for your business can bring balance to your life, time for you to enjoy other pursuits, hobbies and precious time with your loved ones. It can transform the ‘end of your rope’ into the essential lifeline that your company needs to rise above its current struggles.

Make yourself and your vision a high priority in your business. Surround yourself with capable teammates to help you ‘score’ your company goals. Connect with expert coaching and assistance; that is how to become a superstar.

Julie Nierenberg

© DemGen Inc 2013

Categories : Entrepreneurial Lifestyle, Productivity, Small Business, Virtual Teams
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