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Author Archive

The Ever-changing Traits of the Entrepreneur

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Wednesday, June 17th, 2015

new entrepreneur     Do any of these describe you? Rigid thinker, overly sensitive, overly confident. Have you no interest in learning new things and are you impatient and tend to give up easily?

The answer to your business problems most likely revolves around your personality and your attitudes, chosen or not. In a business world where changes are constant, the traits most needed to succeed as an entrepreneur have also stepped up a notch.

Never one to be afraid of competition, you now have the international community to think about when you are updating services. While past entrepreneurs were told to rely on themselves but also to take the opinions of others into consideration, those outside ideas may just be the ticket to innovation now and what turns around the momentum of your business growth.

Do you come across as a hustler? The persona that you show the world may just need to be turned down a little now, otherwise you may come across as someone who is trying to scam others. The risks that were once a given as a business owner, now should be a little less risky, and the expenses just a little bit less. Frugal business is the newest way to compete and succeed. While your customers still expect you to be confident in yourself and what you offer, you had better be able to back up every word since now they are comparing your products to a multitude of others that are available.

The new entrepreneur needs to be flexible in how they run their business and what they offer their customers. Resilience is more important than ever and many small business owners realize this as they take courses in their spare time and prepare for other opportunities. Their vision isn’t as one sided as it was at one time and their sense of self has expanded to include seeing themselves wearing many hats. The flexibility that has always been so important has grown to include other ideas of how to run their business and when to decide this is no longer what they wish to do.

The patience and goal oriented way they have lived has paid off, in that they now know there are many ways to run a successful business and that what once worked has changed tremendously. The successful entrepreneur does not get frustrated easily and they don’t make a big deal of the little things, for there will be many little things. Their business manner has relaxed into a more personable way of dealing with the public – one on one, rather than just business owner to consumer.

As a long time business owner, you realize that self-discipline has always been an important part of your life, within your business and also outside of it. You know that to stay grounded, living in the present is the most important thing you can do and being realistic is one trait you have always possessed. The business world may be changing and some of the traits needed to survive may also be changing but knowing within yourself what you, personally, need to run your business successfully, is the most important trait you may ever rely on.

© Chris Draper, DemGen Inc. 2015

image courtesy of globalcouture

Categories : Entrepreneurial Lifestyle, Small Business
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Becoming an Effective Communicator

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Wednesday, June 10th, 2015

communicateThough effective communication is considered an interpersonal skill, it also forms the basis of all learning skills and eventually becomes a necessary leadership tool. A large part of communicating as a business owner will also involve your writing skills. If your ability to get your message across with the written word isn’t the best, this is one area where you may want to hire an assistant.

Success in business will depend upon your ability to develop relationships with your customers. Unfortunately, we live in a time where telephones are rarely answered and texting has become more common than conversation. Because of this, communicating through speech is becoming a lost art. Take special care not to lose yours because it is still one of the most important business needs.

Your ability to inspire others to come up with new ideas through collaborating can only be done if you are able to communicate those ideas to business colleagues and other business owners you work with. Simplify complicated information. This is particularly useful when dealing with customers. Leave out the technical details and stick to specifics.

Use your own way of speaking. Nothing turns off most clients more than a business owner who uses every current buzz word around. While it’s great to be yourself, remember to listen to the customer’s opinion. There are some business owners who confuse opinion with fact and their way is the only way. Don’t be one of those business owners. Remember, this is also important at any time. I doubt that your friends and family want to listen to your self-righteousness ravings either 🙂

The better your communication skills, the more you can expand your business to include new customers who would normally be outside of your reach. Know when to ask questions and when to listen. Your customers know when you’re listening and when you’re not concentrating on them because you’re occupied with what you’re going to say to them next.

Eye contact is important, it build trust. Have you ever spoken to someone who is extremely awkward socially? They usually look away from you and their posture shows how uncomfortable they are with speaking to you. Make sure that your body language can be read as relaxed and interested. While it’s a good idea to use a customer’s name, don’t overuse it by interjecting it into every sentence. That is just annoying and your customer will pick up on it right away.

Becoming an effective communicator takes time. It’s best to just be yourself and not try too hard. Communication is high on the list of “most wanted” by customers and it’s a skill that can be used in multiple ways to grow your business.

© Chris Draper, DemGen Inc. 2015

image courtesy of businessknowhow

Categories : Business Tools, Small Business
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A Flexible Business

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Wednesday, June 3rd, 2015

flex  INFLEXIBLE

rigidly firm in will or purpose : unyielding

not readily bent : lacking or deficient in suppleness

incapable of change : unalterable

Small businesses are caught up in the ever changing trends and economies that now make up our world. Quite often, business owners will need to respond quickly to changes in their market if they want to keep up and compete with others.

Becoming flexible in your way of doing business has become a necessity. Can you offer your clients choices, based on their needs and preferences? We all like having options and your customers will want to deal with someone who thinks quickly and can tailor a product or service to their needs.

Figure out what works best for you. Try a variety of marketing options and communications. What may work best for a fellow business owner, may not be what works for you. When you feel comfortable with what you’re doing, you will be more likely to see your customer’s viewpoint when it applies to them. Never forget that you have an unknown number of competitors out there and if you are unable to offer choices or refuse to offer choices, there is always someone who will. Most people are still looking for good quality and though they may also want a bargain, the majority are willing to pay that little bit extra to have you provide exactly what they need.

Niche markets in particular have to pay attention to what they are offering. Though your market may be smaller and the variety of products or services also less, this doesn’t mean that the less you offer, the more customers you will have. Balancing quality, selection and options will mean more success for your business.

Challenges will always be part of running your business. Flexibility in the way you run yours can help you weather almost any storm, especially in the present economy. Keep an eye on market demands and if you need to shift your focus to another area of service, be willing and able to do it. Adaptation and flexibility go hand in hand. It has always been those who are willing to adapt who survive.

Just as when you started your business and felt you could do anything, your attitude will help. Listen to what your market wants and needs, their suggestions for possible changes. Realize that you are totally capable of changing, as much as you may resist it. Change can be enjoyable and a breath of fresh air that keeps you interested in what you’re doing. It also can be just what your business needs for continued success.

© Chris Draper, DemGen Inc. 2015

Categories : Entrepreneurial Lifestyle, Small Business
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Reach Your Business Potential

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Wednesday, May 27th, 2015

potential

Successful momentum in any part of your life depends on your mindset. It relies on your ability to not replicate former actions but choose to do things differently. The result is based on learning from your mistakes and deciding to do things in a new way so your business can continue to grow and reach its potential.

Learn to look at your product from your customer’s perspective. Knowing your customers will help this immensely but you are trying to extend your business reach, so this is the time to look at every aspect of how your product could be what people need. See what else is out there. Many of us live in our own little bubble and don’t take the time to really look around to see what’s available that could be our competition.

Have you updated your website and marketing products lately? Email marketing, social media and other advertising methods should all be looked at closely every six months. What can you add to your information that will draw in new customers and what is out there that isn’t needed? If you are seeking to expand your age demographics, what is it about your services that could appeal to a broader audience? Many niche business owners don’t realize that their products can be appealing to a wide group of ages with just a little tweaking. Don’t forget to be visual. Your customers like to see pictures of what you offer.

Sometimes, to get your business moving again, going international is the answer. While this can come with its own group of concerns, such as various taxes, it can also be the answer to a flagging business and a business owner’s growing lack of interest in their products. Most of the world’s consumers now live outside of North America and neglecting to take your market to where it’s needed is one of the worst faults of small business owners everywhere. Again, there will be obstacles to overcome, such as language barriers but the difference it can make for your business is worth it.

Timing the growth of your business is important. There comes a time when your business may outgrow you and once you reach that stage, you’ll need help. If maintaining a one person business is important to you, this is where you’ll have to make the big decisions. Take on an assistant and continue with the growth you worked so hard for or scale back/maintain the status quo.

Either way, you have to realize your own potential, whether it be as a small business, run just by you or a slightly larger small business, that lets you take advantage of all of the available opportunities. Trust your instincts, realize the possibilities for your own personal growth and give yourself the gift of reaching your highest potential.

© Chris Draper, DemGen Inc. 2015

image courtesy of islandmix

Categories : Entrepreneurial Lifestyle, Small Business
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Common Business Terms

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Wednesday, May 20th, 2015

business terms  As a business owner who has worked hard to build a successful business, you begin to feel that there isn’t much left for you to learn. Surprisingly, however, many business owners aren’t familiar with some of the most common business and marketing terms that are used by both small and large businesses. These general business terms are also useful for customers who tend to be confused when running across them online.

CTA
Call to action. This is a prompt or instruction to your customer such as “click here” or “call now” and usually signifies a sale or percentage off the regular price. It’s a heads up to your customer that there is a certain action they need to take to get the best deal and is used for an immediate response.

SWOT
Strengths, weaknesses, opportunities and threats. This is a list or overview of the aforementioned. It should be part of your business plan and outline what you’re great at, where your weaknesses are, what opportunities you have to help your businesses succeed and which obstacles you have yet to overcome.

Niche
In business, a niche is a tiny target market or area that your business focuses on. For example, women’s clothing is a general market, but clothing for petite women would be considered a niche market.

Brand
Many consumers think of a logo as being a brand, however, branding, in business terms, is representative of something you promise your customers.

Conversion
A conversion is the action of your marketing efforts resulting in a sale. For example, in email marketing, when a customer decides to purchase because of information they have received from you, the business owner.

SaaS
Software as a Service or alternatively called Cloud Computing. Software as a service allows your business to provide or to use a web based service as an alternative to installed software. Typically, SaaS is a more affordable solution for businesses than licensed applications.

E-Commerce
E-commerce is selling goods or services over the internet. Though most small business owners are very familiar with this term, their customers may not understand it if used in email marketing.

ROI
Return on investment. This is your net profit divided by your total equity. For example, if you hire a virtual assistant to call your customers regarding a one day special and the assistant costs you $100 for4 hours, you realize $1000 in sales because of it, your ROI is 90%.

There are many other business terms, both familiar and those which are rarely used, but these are the most common terms that business owners may not be familiar with or if they are, their customers don’t understand them. The more familiar your customers are with business terms, the more likely it is that you will realize  a sale from your efforts.

© Chris Draper, DemGen Inc. 2015

image courtesy of shutterstock

Categories : Small Business
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It’s Fun to Own a Business

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Wednesday, May 13th, 2015

funOwning your own business provides a livelihood, financial security and the opportunity to increase your knowledge as well as meet people outside of your regular sphere. But many business owners don’t take into consideration the face that it should also be enjoyable. Running a business was a choice you made and part of that choice should have revolved around how much better you knew you would feel by owning your own business rather than working in someone else’s business.

Shortly after starting your business, you realize the feeling of freedom that has come over you. With all of the responsibilities business ownership entails, it’s still done mostly on your terms. You decide when to start every day (or night), the dress code is all yours, and more than anything else, the ideas are all yours, completely yours.

You have hit upon the only complete way to be happy at what you do. Creating is a major part of business ownership and having the ability to take your ideas and then morph them into something completely new and different never feels like work. Entrepreneurs realize that the best type of competition is with themselves, not others and they constantly try to dream up a bigger and better idea than the last successful idea.

Every minute of every workday can involve activities that you enjoy. If there’s certain parts of your business that you find you avoid, either hire a virtual assistant or fix the ways these activities are done. You don’t have to follow anyone else’s rules. As long as you complete the necessary tasks and your business is moving forward, do it your way.

Many new business owners love the idea of creating their own “corporate culture”. They define the best environment for themselves, one that results in excellence. They learn that yes, they really can be a leader instead of a follower and the resulting confidence pushes them to go further.

As a business owner, there is no such thing as climbing a ladder and only going so far. The sky is the limit and it’s up to you. It’s much like being a child again, where your imagination pays off big time. You aren’t concerned or kept back by the social values of others, except where it pertains to good business practises. Your ideas can result in innovative products that are needed by your customers and you choose who to work with or not work with.

Running your own business will be one of the most challenging and also the healthiest things you ever do. Flexibility results in a more tranquil way of life and gives business owners the space to branch out and make a difference in their community through their original ideas. Don’t forget that when you made the choice to run your own business you also made a choice to enjoy it.

© Chris Draper, DemGen Inc. 2015

image courtesy of abd

Categories : Entrepreneurial Lifestyle, Small Business
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Are you the Best Representative for Your Business?

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Wednesday, May 6th, 2015

the real you  Coming across various groups and businesses on Facebook is almost like watching reality television. You feel like you’ve moved into a totally different dimension from the one in which you have always lived. You find business owners, not familiar or comfortable with marketing on social media, crossing the line between their business and their personal lives, often forgetting that they are using a public forum.

Business owners don’t necessarily make the best figureheads for their businesses and it isn’t their job to be one. While quite often a powerful person with an important title, a figurehead tends to be someone with limited power or influence, and as a business owner, that means that though your customers will look to you for direction when it comes to their purchases, they also expect you to be the one in control. As a business owner, you make the decisions and you need to represent your business better than anyone or else find someone who can do it for you.

Owning a business puts you in the position of having to be aware of what you say, how you look and what you do – all the time. It is somewhat similar to being a politician but without the election or votes, but either way, don’t forget that your customers are either quietly voting for you or they’re voting for someone else.

Are you adept at building relationships? Some of us make friends easily and have an instant impact on others while the rest of us can feel awkward or out of place when public speaking or attending events. If you’re one of those who doesn’t mix well, it may be better to have a hired gun, or expert, that takes care of dealing with the public and represents your business for you. Most small business owners don’t like that idea but if their talents don’t include marketing, then they are better off finding someone who does have that talent.

Are you naturally professional or more the relaxed type? Depending on the type of business you own, your customers will expect a certain style from you, both in your manner and your way of dress. They also expect you to speak correctly and to know your business inside out. Those are a lot of expectations but that is what you signed on for when you started your business.

As the best representative for your business, you should treat everyone you meet as a customer or potential customer. Take advantage of these opportunities to make yourself more comfortable with interacting with the public. Let your personality shine through and remember that your public self is the one that your customers will rely on as being your real self.

© Chris Draper, DemGen Inc. 2015

image courtesy of got2beyou

 

Categories : Marketing, Small Business
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How to Spring Clean Your Business

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Wednesday, April 29th, 2015

spring

In many areas, spring is well on its way and for quite a few of us, it is just sluggishly beginning. Whatever the weather may be in your part of the world, spring is the time for fresh beginnings and many small business owners take it upon themselves to look long and hard at their businesses to see how they can present a fresh face to their customers.

A good place to start is your website. Is it beginning to look outdated and no longer reflects your business accurately? Spring is the time to focus on the details that can show your business as it really is, because after all, just like everything else, your business isn’t stagnant and your customers like to hear about updates. Make sure it is easy to use and attractive. At the same time, check your links and update your social media pages.

Redesign your long term goals. While the winter season may be the time for reflection, by this time of the year, you’re ready for action. Update your goals, especially those that are more than five years out, so they align with your present direction for your business. Perceptions change with time and what you may have thought of as a great concept for your business last year could quite possibly have made a 180 degree turn by this year.

Most small businesses have email lists for their newsletters and updates to their current clients. Check your contact information for these customers. A phone call is always a great way to remind your customers that you’re still thinking of them and at the same time you can get their opinions on what they’d like to see in new products and services. While you’re at it, remember to reward your most loyal customers with a free giveaway of some type or a special offer.

Decide how your feelings have changed regarding your business. Business owners have an intimate and intricately complicated relationship with their companies and over time, this can turn into feelings of resentment or boredom. If either of these sound like you, then it’s time to concentrate on what you can do to make your business something you love spending time on again. It can be as simple as taking a vacation or can run to a complete overhaul.

Spring can mean whatever you like but for many, it means clean and there is nowhere this is more obvious than your business. Organization, focus, negativity – they all show up in what you do and how you do it. Put your processes in place and stick to them, be prepared, and next year, at the same time, you may find that you have a lot less work to do.

© Chris Draper, DemGen Inc. 2015

image courtesy of carefulcents

Categories : Small Business, Work/Life Balance
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Bad Habits Can Harm Your Business

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Wednesday, April 22nd, 2015

bad habits  We all have bad habits, though few of us will admit to it. When these habits are carried on into your business, the result can be devastating for the small business owner.

How many of these do you recognize?

Are you reactive? When someone tries to advise you or give you constructive criticism, do you speak before thinking? Reactive people tend to act quickly in most circumstances, even when what they are saying or doing is detrimental to them.

Do you lack real confidence in yourself? Though many business owners come across as being able to handle anything, some to the point of arrogance, many of us have this deep seated fear that we are playing a part. We fear failure above all else and this can leave us unable to make decisions which can propel our businesses forward.

Are you overly professional? Allowing your true personality to shine through helps your customers relax and makes you look trustworthy. Your customers don’t want to speak with a machine, they appreciate the real you.

On the same note, are you long winded? Don’t make a simple conversation complicated. Can it be said in 10 words or less? Do people tend to cut you off while you are speaking? If the answer to either or both of these is yes, don’t drone on and on. It most likely isn’t that others are rudely cutting into the conversation. It may be that you are taking much too long to get to the point.

Some habits that will affect your business can be those that you have carried around with you for years. Unreliability appears to be a built in trait but it’s one that can be unlearned. Your customers need to know that they can depend on you. For women in particular, doing everything ourselves is second nature. We need to learn to give up some of the control and delegate if possible. Some of us are routine addicts. We hate to step outside our normal way of doing things and if you’re unable to take even the smallest risk, at some point this could mean your business will stagnate. Another one is procrastination and when running a business, you can’t keep putting off the necessary tasks. Surprisingly, those of us who tend to stick to a routine can be the same people who also manage to procrastinate!

A common habit is wasting time on the internet or on your smartphone. With all of the distractions available now, it’s a good idea to take advantage of tools available that will help you keep on track with what needs to get done. Cheapness, yes cheapness, seems to becoming more and more common. Though many won’t admit to it, cheapness and frugality are not the same thing. If anything about that sounds familiar, stop it! It won’t help your business in the least and word will get around that you don’t play fair.

What is the difference between personality traits and habits? Only you know the answer to that but most things can be changed or at least improved with practice. It will all depend on how much you want your business to succeed.

© Chris Draper, DemGen Inc. 2015

image courtesy of aliancegroup

Categories : Small Business
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What Does Perfectionism Cost You?

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Wednesday, April 15th, 2015

perfect  Once upon a time, there was a young lady who was quite fussy about everything around her. If things weren’t just right, she wasn’t happy and this attitude also pertained to how others lived their lives and what they owned.

Do you have perfectionist tendencies? Do they show up in the way you run your business?

Before you answer, think about the way you do things. Also, ask yourself if you have ever used the excuse that you put a lot of emphasis on achievement. You believe there is only one right way to do things and this applies to your business also, which makes it difficult for you to take advice. What others think of you is extremely important. In fact, their opinions are so important that you care about them more than your own. While trying to do your best is great, when it gets to the point of becoming a neurotic fixation, you are in trouble and your business is also.

How does perfectionism get in the way of your success? Setting unrealistic standards for your business, such as comparing it to one that is much larger, can hinder your outlook. A small business owner needs to set goals that are in line with the type of business they run, not goals that would be much more appropriate for a large corporation. By striving to be perfect in every small detail of your business, you will be afraid to take the usual small risks that the majority of small business owners thrive on. Your customers may find you inflexible because you must do things a certain way, without any leeway to work with your clients and perhaps give them special offers and deals.

At some point, you will realize that your insistence on everything being just right is actually slowing you down. Your version of perfect will take extra time out of your day that you could spend on more important tasks. Innovation will be next to impossible because in order to think of new ideas for your business, you will have to let go of your old “perfect” ideas and the thought of this terrifies you. Your insecurities over your own way of thinking led you to this point and in order to change, you will have to realize that there is such a thing as “good enough”. Perfectionism is actually a form of negativity, about yourself and the way you are running your business.

Trying to do your best is great but only if it comes with a positive outlook, not one that insists that what you are doing isn’t a good job. Focusing on what is wrong won’t help your business, it will just slow you down. Focus instead on what objectives you need to achieve and which major problems need to be overcome. Realize what motivates you. Is it the desire to do well or is it fear that what you are doing isn’t as good as everyone else? Part of running your business should be enjoyment in the actually process, that you have grown this business on your own and you are succeeding. You are trying to make improvements for yourself, not to outshine everyone else.

Oh, and just in case you didn’t recognize her; the young lady in the first paragraph? That is Goldilocks.

© Chris Draper, DemGen Inc. 2015

image courtesy of willbratt

Categories : Productivity, Small Business
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