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Archive for Entrepreneurial Lifestyle

Lessons for Entrepreneurs from the Worst of Dragons’ Den and Shark Tank

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Saturday, February 23rd, 2013

There are a lot of lessons to be learned by entrepreneurs from the worst pitches on Dragons’ Den and Shark Tank.

Here are some examples of the worst pitches from around the world and our thoughts on why they didn’t succeed.

 

No Fly Cone – Shark Tank (US)

Even a surprise appearance by Seth McFarlane couldn’t help this guy’s business.  Unfortunately, the logistics for his product, well, stunk.

 

Happiness Product Line – Shark Tank (US)

We’re all about conscious business and love this idea!  But realistically, how likely was it that the Sharks would go for an idea like this?  Unfortunately, given her numbers, her business is still more a hobby than a business.

 

Bottled Intentions – Dragons Den (Canada)

There’s something to be said about the power of intention.  Perhaps the product would’ve had a chance if it was from a well known expert in the field or a coach, author or speaker.

 

CrowdFanatical – Dragons Den (Canada)

This business might have had a chance (however doubtful), if his numbers weren’t inflated, with no plan for how to get there.  Realistic, achievable numbers and a strategy to get there are always key.

 

UV Bodysculpture – Dragons Den (UK)

As much as the Dragons fell in love with this guy’s personality, there were some major flaws to his pitch.  If he couldn’t make his product successful for almost two decades, what would help now?  Business owners need to prove it themselves first.

 

Female building company – Dragon’s Den (UK)

With no knowledge of the Dragons, no background in the field, no sales and a borderline discriminatory and sexist business, this one was hard to watch.  A bad attitude is a never a good idea when unprepared.  Be someone people want to work with.

 

Did we miss any great ones?  Share your favourites in the comment section.

Categories : Business Experts, Entrepreneurial Lifestyle, Entrepreneurial News/Stories, Marketing, Small Business, Starting a Business
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Save Time and Money Working With DemGen’s Virtual Team

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Friday, February 22nd, 2013

Here at DemGen we’re keenly aware that entrepreneurs and business owners can save time and money by working with a virtual team.

This Working in a Virtual World infographic is a visual representation of how virtual teams will save you time and money, compared to traditional practices.

Working in a Virtual World

Working in a Virtual World infographic

 

If you’d like to know more specific information about how our virtual team can save you time and money, while helping you get results, download our free report 101 Ways a Virtual Team Will Grow Your Business or schedule a no-obligation Discovery Call today!

© DemGen 2013

Categories : Entrepreneurial Lifestyle, Productivity, Time Management, Virtual Teams
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How Virtual Teams Provide the Best Customer Support

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Wednesday, February 20th, 2013

Wondering how virtual teams provide the best customer support and service?

Not since the Industrial Revolution have businesses seen the types of advancement in work styles that have brought on the birth of virtual teams and with them, customer support has flourished.

With constantly evolving innovations in technology and an economy in recession, more businesses than ever hire outsourced virtual support for their customers. If you are outsouricing customer service or support, here are the core questions to ask yourself: How can you give customers the best service and maintain a high level of integrity? What are customers looking for?  What can your business and virtual team provide that no one else can offer?

The most important request that is heard repeatedly from customers of our clients is to have support staff in place and available. Customers should not have to wait.  They want someone to converse with them in a way that they understand, while also taking the time to ask pertinent questions and listen to the answers without interruptions. If there is something they don’t understand, it should be explained fully, especially if it involves payment for services. This means in depth knowledge of the product or service that you are offering.

The second concern with many clients is confidentiality and security. They need to know that any information they pass on will remain within the company and only be available to those who absolutely need it. Access to private information needs to be limited. It is important to go over system processes and ensure that the customer’s account information will not be compromised at any time.

Finally, a measure of excellent virtual customer support is a team that follows up, preferably by phone. Many customers at some point will call back with questions or problems about your service or product. The best way to retain customers is to always follow up, whether they have made a purchase or not.  This helps your customers to feel recognized and important, even if they didn’t immediately make a purchase yet.

Retention of customers who make ongoing purchases will provide the backbone of any business. Having a process in place to ensure they receive excellent customer service is the best way to do this. These customers, the most important, loyal customers, will help to increase the customer base by word of mouth.

Virtual teams providing customer support need to be twice as organized as on-site customer service representatives. They usually use their own CRMs and other in-the-cloud management software. All members of the team should be focused on making sure they are up to date with the latest technology as they are competing with other virtual teams that are available. The virtual work style is here to stay and forces accountability. Diverse abilities and enthusiasm for excellence will pave the way for increasing opportunities in virtual support.

“It is a funny thing about life: If you refuse to accept anything but the best you very often get it.” -W. Somerset Maugham

Chris Draper

© DemGen 2013

 

 

 

Categories : Customer Service, Entrepreneurial Lifestyle, Lead Management, Quotes, Small Business, Time Management
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Use Intuition to Grow Your Business

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Monday, February 18th, 2013

For success, simply tune into and activate your factory installed intuition to grow your business.

If you have been an entrepreneur for a while, chances are you have experienced some ideal and a few not ideal business relationships.  At first glance the not ideal relationships can appear to be an unfortunate circumstance, some are just disappointing and some can come with a minor to major financial impact.  Yet it’s all a part of our growing and learning and I’ve learned to appreciate all experiences.

Having started five companies and been a part of several dozen others, I’ve experienced and witnessed my share of both.  I was inspired to write this on the heels of two, back-to-back, unrelated testimonies that “I was right” not to proceed or pursue working with two separate opportunities sensing they may not be ideal.  In Case #1, I was introduced to someone by a trusted source, who could apparently move mountains in growing companies.  Although I liked the person, by the end of a fairly exhaustive initial meeting, there were a lot more NO’s than YES’s in my mind.  I requested some time to reflect and had a few briefer follow up calls to reaffirm that it was a NO.  Subsequently, another colleague who knew how I felt about Party #1, proceeded in a side project and basically said “WOW, you were so right about that one!”  In other words, it was an “all hat and no cattle” situation.

In Case #2, I had an initial meeting with someone I respected and he introduced me to a new partner he was teaming up with for a new venture they were collaborating on.  They were very interested in utilizing our service platform as a turn-key partner that could handle all of the lead generation, administration, systems and customer service.  Party #2 alerted my Spidey Senses immediately and I knew I could not work with them, so I listened politely, asking a few essential questions and took a pass on this seemingly awesome opportunity.  10 months later I find out Party #2 embezzled and bankrupted the new venture within the first few months of start up.  Even though the venture was cash flow positive very quickly, it collapsed and hurt quite a few people.

The really interesting thing is that I found out about both of these unrelated scenarios on the same day even though they occurred over a year apart.

So how can you tell if someone can and will do what they claim? It’s unfortunate that these circumstances exist, but they do.

Whether it’s a new staff member, potential customer, service provider or potential strategic partner, I’ve learned that I always want to take time to percolate on the opportunity and in some cases get second opinions when appropriate.  I also know the value of having a map that outlines the key characteristics of what I am seeking in any of these types of relationships which includes sharing similar values.

To me it’s all about continuous learning, knowing who I am and what my company stands for.  From time to time, we encounter potential clients who become a little paralyzed because of previous experiences and unfortunately they come into the relationship with some distrust.  They have a need that we can fulfill, yet use excuses to put off doing business or decide to go with a seemingly less expensive route to better hedge their bets in case they get burnt again.

These are good people reacting (operating out of fear) in a way that I believe will ultimately not serve them well.  Instead of  taking the lesson to be clear (operating from confidence and knowing) on their natural instincts, they blanket most new relationships with distrust.  By no means am I judging this, as I admit I have done the same many times.  I have fluctuated between clear and concise to a lower energy or weaker state.  Obviously the recent examples I cited above re-fuel me to trust myself.

I encourage you to do the same: fall still and know that you know.  You know which guru/knowledge expert you seek support from has the right tools, information and delivery method that will suit you.  You know which team member or partner is best aligned with your vision/values and shares an entrepreneurial passion.  And you know which potential customers will be around for the long haul, who trusts you and appreciates what you do for them, tells others and openly shares their successes.  My belief is this is innate knowledge, accessible by all, factory installed and just needs to be activated.  Do I get it right all the time?  No, yet my batting average is 700++ and ever-increasing!

Trust your intuition to grow your business.

To your knowing and growing,

Gary

© DemGen Inc 2013

Categories : Entrepreneurial Lifestyle, Motivation
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The Pets That Support Our Virtual Team

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Sunday, February 17th, 2013

For those of us that have the pleasure of working from a home office, we all know that there can be many distractions. Are these distractions welcome? Well, when it is a furry member of our family sometimes these distractions can be fun!

Our virtual team here at DemGen has a family full of pets to either enhance our days or cause those little bumps in the business world. February 20th is Love Your Pet Day so we wanted to share how we at DemGen manage our day to day work lives, while also including our cuddly creatures as well.

Pets can make it hard to get things done through the day. Do they want a walk when you really feel you don’t have the time? Do they walk across your keyboard as you try to type an important document? Do they bark for no reason just as you are starting a call? Is your desk covered with dog treats and cat toys? Is your lap full of lap dogs and not a laptop?

All of these things can be also viewed as needed productivity. If it is time to walk the dog view this time as a needed break for you also. You can come back rejuvenated and full of new ideas. If the cat is filling up your desk space view this time as a time to stay at your desk and push forward getting more and more done.  Who knows what that frisky feline will get up to if you leave him alone with your computer! The comfort we get from our pets is as therapeutic as it is hectic at times. When you are having a day that you feel is just not going well, a soft cuddly snuggle with Kitty or a game of fetch with Rover can be all that we need to help get our day back on track.

Giving our pets their own area in our workspaces will often help. Keep their beds or crates in the same area you are but not right beside you. They will enjoy the comfort of being near you but hopefully without too much distraction. Keep a ball or a play toy near or on your desk. As you are on a call, maybe a quick toss of the ball to Fido may just keep him distracted to keep the call going successfully.

We all love and cherish our pets as parts of the family and working from home can make that connection even better. Some of our DemGen family pets can be viewed below and remember Feb 20th is Love Your Pet Day…. But so is every other day!

Harry – Ragdoll/Persian cross cat. Owner: Chris Draper of DemGen. Harry is known for lending a helping hand when it really isn’t needed. His favorite pastime is to hit the redial button or even the speaker on Chris’ phone at most inopportune times!

chris_cat

Harry

Slink the mini dachshund and Charlieferb the Himalayan beauty. They are the best of pals that entertain Lisa Messervey of DemGen throughout her work day.

lisa

Slink and Charlieferb

Smokey and Busta are the beautiful rescues of Tamara Smith of DemGen. Smokey is a tiny kitty that thinks she’s huge. She has stared down dogs and may think she is one, given she loves to fetch. Busta is an overly social character that loves to bring friends home to hang out, much to Smokey’s chagrin.

smokey

Smokey

busta

Busta

Maggie May (yes named for the Rod Stewart song, as she already had a cousin named Maggie) came to the home of Dan and Pam Christie, both of DemGen, as an 8 month old rescue chocolate lab/beagle mix. Initially she was scared of everything from brooms to people. Now 3 years later Maggie May has adjusted to and loves the stream of people in and out of the busy business-based house each day. As you can see she is a Detroit Red Wings Fan and her never ending love is a blessing to this family. Just watch the tail go when you say T R E A T!

pam

Maggie May

Introducing Shih-tzu’s Tucker (left) and Willow (right) owned by Kim Miller of DemGen. Tucker is 10 years old and loves to spend his time napping during the work day when Willow lets him. Willow is a typical 10 month old playful puppy and she loves to spend time on a lap in place of a laptop!

kim

Tucker and Willow

Thanks for taking the time to enjoy our pets as much as we do!

Kim Miller

© DemGen 2013

Categories : Entrepreneurial Lifestyle, Time Management, Virtual Teams, Work/Life Balance
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What Type of Entrepreneur Are You?

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Friday, February 15th, 2013

What type of entrepreneur are you?  Our virtual team has worked with many types of entrepreneurs over the years.  We’re not so sure they’ve covered everyone in this awesome infographic…  We all have a genius ability or special skill that inspires us.

Are you a different type of entrepreneur that can’t be classified (or hasn’t been yet)?

Let us know in the comments section!  We’d love to hear from you…

What Kind of Entrepreneur Are You?

What Kind of Entrepreneur Are You? infographic

 

Ready to take the next step to grow your business?  Schedule a no-obligation Discovery Call now or download our free report on 101 Ways a Virtual Team Will Grow Your Business from the right sidebar.  ——–>

Categories : Business Experts, Entrepreneurial Lifestyle
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Business Insights from Abraham Lincoln Vampire Hunter

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Monday, February 11th, 2013

What does Abe Lincoln the Vampire Hunter have to do with my business?

First off, not my typical movie genre choice, but it was/is for my young companion, so I watched this movie a couple of weeks ago.  The strength of character has not left my mind so I felt compelled to write about it.

There were two things really stand out for me in this movie.  (WARNING: Spoilers may be ahead, if you haven’t seen it…)

Abraham Lincoln, the 16th President of the United States, discovers vampires are planning to take over the United States. He makes it his mission to eliminate them.

  1. Abe, was not good with guns, but he was good with an axe.  He knew to stick with what he knew well and felt comfortable with even when faced with Vampires!  I think there is a correlation here for the business world.  There are so many competing ideas of how to execute your business marketing.  It’s likely best to stick with what you know (genius ability), are good at and then slowly expand and test other resources or outsource/partner, if you need a gun shooter.
  2. Once Abe knew what tool to use, his mentor led him to a giant tree and said, “Okay, cut it down with one chop.”  Abe knew this was a daunting task and had doubt this was even possible.  After a few attempts, his mentor said, “What do you really hate?”  After a few more attempts, and this was the key as in business, “What is your WHY” or “True Definiteness of Purpose” – Abe got into the ‘swing’ of things and found his unlimited energy by defining what he really hated.  Of course I’d flip this around for us to, “What are you really passionate about?  What do you really LOVE about your business?”  Find your strength in that, come from that place and then go chop wood.

For me, and I bet many reading this post, going through a few exercises about vision, mission, genius ability, etc, I have answered what I hate and yet knew it was not exactly the right answer.  When I stay with the question, it gets refined, the struggle is released and the AHA appears, and most importantly the tree or vampire goes down.

Things got easier for me when I really focused on what I love about my business, about the possibilities to help other entrepreneurs.  It became easier to attract a team of entrepreneurs to deliver services (their genius abilities), to support our clients.  And it became easier to attract ideal clients who knew what they were good at and where they wanted support.  It became easier to tell our story.

To Your Success!

Gary

P.S. One of my goals in life is to live with ease, both personally and professionally.  I wish the same for you.

© Gary Evans, Chief Growth Officer

Categories : Entrepreneurial Lifestyle
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Lead Management: The Evolution of the Zombie Lead

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Friday, February 8th, 2013

This infographic visually displays the need for a strong lead management system within any company, to ensure your leads don’t turn into ‘the Walking Dead’.

The Evolution of the "Zombie" Lead

The Evolution of the “Zombie” Lead infographic
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Categories : Entrepreneurial Lifestyle, Lead Management, Sales
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The Human Element is Essential to Lead Nurturing

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Wednesday, February 6th, 2013

DemGen stands for Demand Generation, both literally and in our principles.

Lead management is an essential factor for every successful business.  It covers the full customer life cycle from lead generation, to nurturing, to actually making the sale.

The art of selling begins with you generating leads and bring them into your funnel, but then what?  If you’re jumping straight to a sales pitch, you may be lowering your odds of closing.  Not all leads are ready to buy immediately.

Here at DemGen, we have various automated systems to nurture and educate our prospects, such as our daily quotes and newsletter, but know nothing replaces the human touch.

Your prospects and clients want to feel cared for.  They want to know you understand them, any questions to be answered and to trust you.  They want a real relationship with who anyone they choose to work with.

Many of our clients come to us after realizing this.  They have working strategies for lead generation to bring in new prospects, but have forgotten to consider what to do with those prospects once they’re in the funnel.

The human touch helps to optimize the sales and marketing funnel by scaling and qualifying leads.

Be sure to track and analyze every click, from email campaigns, to web site visits, to downloads and utilize a robust CRM system to keep it all organized.

This will help you to track your hot leads and know what conversation to have.  There is a wealth of data you can collect to ensure you’re calling at the right time, with the right message.

Using the right technology, systems and strategies can help to make the lead management process more efficient, but will never replace a good, old fashioned human touch.

© DemGen Inc.

Categories : Entrepreneurial Lifestyle, Lead Management, Sales
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Entrepreneurs Are the New Creative Class

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Monday, February 4th, 2013

There are many classes in many societies.  And over the centuries “the creative class” has been viewed with a mixed attitude.  Certainly some highs, yet probably more lows.  Then there’s the whole what is the definition of the creative class, again I’d say many interpretations.  I haven’t researched this over time or even looked into the cursory viewpoint from the top Google picks.  This is simply my impression.

To me, the modern day “creative class” is someone who creates.  This can be books, art, dance, photography, music, architecture and business.  Something that can be appreciated, viewed, consumed by another.  Then there’s the whole “valuation” of the creative piece:  why are some painting worth $5. While others are $5,000,000, same for books or anything else.  Same goes for information marketers with product launches, some (many) flop while others consistently earn “reportedly” in the millions.

A few questions to spark your creative outlet in business:

Is the art, book, information better? Or is it the packaging or rather the art of packaging, promoting and marketing?  More questions than answers here.  My sense is that if it comes from the heart, versus being forced or coerced in some way, you will find your audience just as they will find you and respond positively.

So in business, are you creating from the heart?  Are you expressing your authentic skills and creating value to the market?  I feel creating is why we are here, to express our skills and create.

Cre8alot,

Gary Evans

© DemGen Inc.

Categories : Entrepreneurial Lifestyle, Marketing
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